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Budiasa, Gede Sujana
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Economics, Econometrics & Finance

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Pengaruh Kepercayaan Masyarakat dan Kompetensi Sumber Daya Pengelola Terhadap Kinerja Laba LPD Widianata, Bina Putra; Budiasa, Gede Sujana
E-Jurnal Ekonomi Pembangunan Universitas Udayana Vol. 6, No. 4, April 2017 (pp. 472 - 676)
Publisher : E-Jurnal Ekonomi Pembangunan Universitas Udayana

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Abstract

This study was conducted to determine the effect of public confidence, competence resource managers on the performance of profit by lending as an intervening variable in Gianyar district LPD. Data were obtained from literature studies, observations, interviews, and questionnaires. Filling out the questionnaire measured by Likert scale. Data analysis method used is the method of Structural Equation Modelling  (SEM). This research method is intended as a draft to find and explain the relationship or the influence of variables through hypothesis testing (Explanation Research). Based on SEM Test PLS may otherwise 1). Public confidence and competence resource managers are not positive and significant impact directly on the performance of profit, 2). Public confidence and competence of the management of resources and the significant positive effect on the loan portfolio, 3). Loan disbursement positive and significant impact directly on the performance of earnings, and 4) the public Trust and competence Resources business and significant positive effect on earnings performance through lending, which can be called full mediation. 
Pengaruh Pengaruh Kepuasan Pelanggan dan Customer Complaint Terhadap Pendapatan Limbah dan Irigasi PT. Pengembangan Pariwisata Indonesia (Persero) Budiarta, Kadek; Budiasa, Gede Sujana
E-Jurnal Ekonomi Pembangunan Universitas Udayana vol.6.No. 10. Oktober 2017(pp.1868-2102)
Publisher : E-Jurnal Ekonomi Pembangunan Universitas Udayana

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Abstract

This study aims to analyze the effect of customer satisfaction and customer complaints on waste and irrigation income PT. Development of Tourism Indonesia (Persero) as well as to analyze the effect of customer satisfaction on waste and irrigation revenue through customer complain at PT. Tourism Development of Indonesia (Persero). Data used primary data. The selected sample is 40 customers who use waste treatment and irrigation service of PT. Tourism Development Indonesia. The analysis technique used is Structural Equation Model (SEM) analysis. The result shows that customer satisfaction is not significant to waste and irrigation income. The variable of customer satisfaction turned out to have a positive and significant impact on customer complaint. Customer complaint variable has positive and significant impact on waste and irrigation income. customer complaint is a latent variable that proves to function as a mediator for customer satisfaction constructs.
Co-Authors Budiarta, Kadek Widianata, Bina Putra