Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Nepa, Tesalonika Naomi
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
COMPARATIVE ANALYSIS OF EMPLOYEES’ EMPATHY TOWARD PATIENT SATISFACTION BETWEEN STATE-OWNED AND PRIVATE-OWNED PUBLIC HOSPITAL IN MANADO Nepa, Tesalonika Naomi; Tumbuan, Willem J. F. A.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 7, No 1 (2019): JE VOL 7 NO 1 (2019)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (657.198 KB) | DOI: 10.35794/emba.v7i1.22345

Abstract

Abstract: A patient’s expression of satisfaction or dissatisfaction is a judgment on the quality of hospital care and as an indicator that shall be indispensable to the assessment of the quality of care in hospitals. One assessment of the quality is empathy.  The purpose of this study is to compare employees’ empathy toward patient satisfaction between state-owned and private-owned public hospital in Manado. This research is comparative research using quantitative method. The population of this research are the people live in Manado who experienced the service in public hospital in Manado. This research use random sampling technique and the sample of this research are 100 respondents. Data calculated using independent sample t-test and descriptive statistics methods. The result of this study shows there is no significant difference in employees’ empathy toward patient satisfaction between state-owned and private-owned public hospital in Manado. The former patients are dissatisfied with the empathy performance by employees in both hospital. Hospital in Manado should consider about make a training to enhance their employees’ empathy. Keywords: empathy, service, public hospital, patient satisfaction.
Co-Authors Tumbuan, Willem J. F. A.