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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Journal of the Community Development in Asia
Saerang, David. P.E.
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Humanities Economics, Econometrics & Finance

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ANALISIS FAKTOR-FAKTOR KUNCI PENGGUNAAN INTERNET BANKING (Studi Kasus Pada PT. BNI (Persero) Tbk. Kantor Cabang Manado) Kiling, Indria Stevani; Saerang, David. P.E.; Maramis, Joubert
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 3 (2016): JE VOL. 4 NO. 3 HAL 411 - 554
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (578.158 KB) | DOI: 10.35794/emba.v4i3.14247

Abstract

Abstrak: Strategi bank untuk menghasilkan inovasi baru demi menarik perhatian dan mempertahankan nasabah dapat dilakukan dengan berbagai cara. Bentuk penyajian data dan informasi perbankan dengan memanfaatkan teknologi internet adalah berupa layanan internet banking yang merupakan salah satu bentuk inovasi yang dilakukan untuk menarik dan mempertahankan nasabah agar bank tersebut mampu bersaing di industri perbankan saat ini. Untuk memaksimalkan layanan internet banking yang diberikan kepada nasabah, maka perlu diketahui apa sajakah faktor-faktor kunci atau faktor-faktor penting yang harus ada dan dikembangkan dalam internet banking sehingga dapat bermanfaat pada penggunanya. Tujuan dari penelitian ini adalah untuk menganalisis faktor-faktor kunci yang mempengaruhi kepuasan nasabah pengguna layanan BNI Internet Banking, sehingga dapat memberikan informasi kepada pihak bank mengenai kualitas layanan yang diberikan. Teknik analisis yang digunakan adalah analisis faktor eksploratori dengan bantuan program SPSS. Sampel yang digunakan sebanyak 80 responden. Hasil penelitian menunjukkan ada 3 faktor baru yang terbentuk dari variabel awal penelitian. Ketiga faktor baru di atas, memenuhi kriteria, dengan total kumulatif varians yang menunjukkan ketiganya memiliki kontribusi yang cukup besar. Kata Kunci: Bank, Internet Banking, Faktor-faktor Kunci
Skills of Regional Head Leadership on Community Satisfaction in the Field of Health and Education in the Islands District in North Sulawesi Supit, Toni; Saerang, David. P.E.; Tewal, Bernhard; Lengkong, Victor .P.K.; Poputra, Agus T.
Journal of The Community Development in Asia Vol 2, No 1 (2019): January 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v2i1.350

Abstract

The purpose of this study was to analyze the influence of the Regional Head Leadership Skills variable (X), on Community Satisfaction (Y3) with the intervening variable is Professionalism of State Civil Service (Y1), and Service Quality (Y2) in health and education in island districts in North Sulawesi. The results of the study show that: (1) the skills of regional head leadership have a positive and significant influence on the professionalism of the state civil apparatus that provides public services in the health and education fields; (2) the leadership skills of regional heads have a positive and significant influence on the quality of public services in the health and education fields, both directly and through the professionalism of the state civil apparatus; (3) the skills of regional head leadership provide a positive and significant influence on community satisfaction regarding health and education services, both directly and through the professionalism of the state civil apparatus and the quality of public services; (4) the professionalism of the state civil apparatus has a positive and significant influence on the quality of services; (5) the professionalism of the state civil apparatus has a positive and significant influence on community satisfaction, both directly and through the quality of services; and (6) the quality of services in the health and education fields has a positive and significant effect on community satisfaction. Keywords: Regional Leadership Skills, Community Satisfaction, Professionalism of State Civil Apparatus, Service Quality, Community Satisfaction, Islands Regency, North Sulawesi.
Co-Authors Agus T. Poputra Bernhard Tewal Kiling, Indria Stevani Lengkong, Victor .P.K. Maramis, Joubert Supit, Toni