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All Journal Jurnal Komunikasi Islam
Osidhi, Ivonne Ruth Vitamaya
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Religion Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

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Korelasi Komunikasi Interpersonal Efektif & Kualitas Layanan Tim Medis terhadap Kepuasan Pasien Oisina, Ilona Vicenovie; Osidhi, Ivonne Ruth Vitamaya
Jurnal Komunikasi Islam Vol. 8 No. 1 (2018): June
Publisher : Departement of Islami Comuunication and Broadcasting, Faculty of Da'wah and Communication, State Islamic University of Sunan Ampel (UINSA) Surabaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (200.28 KB) | DOI: 10.15642/jki.2018.8.1.129-154

Abstract

Effective medical staff-patient interpersonal com­mu­ni­cation is a central clinical function. This study was a sur­vey of 96 patients at Claudia Bagan Batu Hospital, Riau at­temp­ting to contribute the role of interpersonal communi­ca­­tion and a hospital's service quality towards patient satis­fac­tion. By utilizing correlation analysis between variables and regression to each variable, this study has found a strong correlation between variable of interpersonal com­mu­ni­cation and variable patient satisfaction (0.805) and the moderate correlation between the variable of service quality and patient satisfaction (0.639). In short, it has revealed that there has been a strong influence between interpersonal com­mu­nication and service quality at Claudia Bagan Batu Hospital on patient satisfaction (87.8%).
Co-Authors Oisina, Ilona Vicenovie