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Djalaluddin, Laily Wahyuni
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Languange, Linguistic, Communication & Media Library & Information Science

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Journal : INFORMASI

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ANALISIS STRATEGI HUMAS PDAM KOTA TERNATE DALAM PENANGANAN KELUHAN DAN KOMPLAIN WARGA KECAMATAN KOTA TERNATE UTARA DAN KOTATERNATE TENGAH TERHADAP DAMPAK EKSPLOITASI SUMBER MATA AIR AKE GAALE Dewi, Mutia; Djalaluddin, Laily Wahyuni
Informasi Vol. 46 No. 2 (2016): INFORMASI
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (759.324 KB) | DOI: 10.21831/informasi.v46i2.10600

Abstract

Based on the results of research, Public Relations of water supply company Ternate city in complain handling Ake Gaale water source, they perform of internal an external function. Public Relations of water supply company Ternate city excecutes four important steps started fact finding and defining the problem, planning and programming, action and communication, and evaluation. In the evaluation step, Public Relation of water supply company Ternate city found that each of the programs was not effectively done. Alternative step taken by Public relation was engaging the Government of Ternate to be involved in the follow-up meeting about problems at Ake Gaale water source, as well as the presence by Government of Ternate also intended to be a mediator in the mediation process between water supply company Ternate city and residents of Sangaji that failed to build their communication each other.
Co-Authors Mutia Dewi