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All Journal JURNAL SAINS PERTANIAN EQUATOR Implikasi: Jurnal Manajemen Sumber Daya Manusia
Yulita, Ratna
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science

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The Effect of Customer Service Quality on Customer Satisfaction at Nagari Syariah Bank Bukittinggi Branch Yulita, Ratna; Illahi, Ilham
Implikasi: Jurnal Manajemen Sumber Daya Manusia Vol 1 No 1 (2023): Implikasi: Jurnal Manajemen Sumber Daya Manusia
Publisher : Management Science Doctoral Program, Pasundan University, Bandung, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/implikasi.v1i1.390

Abstract

This study aims to determine the influence of Customer Service Quality on Customer Satisfaction at Bank Nagari Syariah Bukittinggi Branch. Thus it can be used as a benchmark by banking companies to improve the quality of their services in the future. This research method is a type of quantitative research by collecting data using questionnaires distributed to customers at the Bukittinggi Branch of Nagari Syariah Bank with a total sample taken of 100 respondents. Data analysis techniques used are validation test, reliability test, normalist test, multicollinearity test, heteroscedasticity test, linearity test, simple regression analysis, coefficient of determination test, simultaneous effect test and partial test. From the results of processing the data obtained simple linear regression Y = 2.056 + 0.163X. the magnitude of the influence of service quality on customer satisfaction is 71.7%. From the simultaneous test calculations obtained F count of 252,070 (sig value 0.00 <0.05) which means that simultaneously there is a positive and significant influence between service quality on customer satisfaction. Then the results of partial calculations obtained t count of 15,877 (sig value 0.00 <0.05) which means that partial testing also has a positive and significant influence on customer satisfaction at Bank Nagari Syariah Bukittinggi Branch. The quality of customer service can provide more advantages for employees and companies. With the quality of this customer service, it is expected that customer satisfaction at Bank Nagari Syariah Bukittinggi Branch will increase.
PENGARUH KOMPOS AMPAS TEBU TERHADAP PERTUMBUHAN DAN HASIL JAHE MERAH PADA TANAH GAMBUT Yulita, Ratna; Sasli, Iwan; Gusmayanti, Evi
Jurnal Sains Pertanian Equator Vol. 4 No. 3: DESEMBER 2015
Publisher : Fakultas Pertanian Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jspe.v4i3.12388

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kompos ampas tebu terhadap pertumbuhan dan hasil jahe merah pada tanah gambut. Penelitian dilaksanakan di di Pontianak pada bulan Maret sampai Juni 2015, menggunakan rancangan acak lengkap (RAL) dengan satu faktor perlakuan kompos tebu, yang terdiri dari 6 taraf perlakuan yaitu P0 (0 ton/ha), P1 (10 ton/ha), P2 (15 ton/ha), P3 (20 ton/ha), P4 (25 ton/ha), P5 (30 ton/ha). Masing "“ masing perlakuan diulang sebanyak 4 kali. Variabel pengamatan dalam penelitian ini adalah tinggi tanaman (cm), jumlah daun per rumpun, jumlah anakan per rumpun dan berat segar rimpang (g). Hasil penelitian menunjukkan kompos ampas tebu berpengaruh nyata terhadap variabel jumlah daun minggu ke-12 dan 16, jumlah anakan per rumpun dan berat segar rimpang. Dosis terbaik kompos ampas tebu untuk pertumbuhan dan hasil jahe merah di tanah gambut adalah 25 ton/ha.
PENGARUH KOMPOS AMPAS TEBU TERHADAP PERTUMBUHAN DAN HASIL JAHE MERAH PADA TANAH GAMBUT Yulita, Ratna
Jurnal Sains Pertanian Equator Vol. 4 No. 3: DESEMBER 2015
Publisher : Fakultas Pertanian Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jspe.v4i3.12394

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kompos ampas tebu terhadap pertumbuhan dan hasil jahe merah pada tanah gambut. Penelitian dilaksanakan di di Pontianak pada bulan Maret sampai Juni 2015, menggunakan rancangan acak lengkap (RAL) dengan satu faktor perlakuan kompos tebu, yang terdiri dari 6 taraf perlakuan yaitu P0 (0 ton/ha), P1 (10 ton/ha), P2 (15 ton/ha), P3 (20 ton/ha), P4 (25 ton/ha), P5 (30 ton/ha). Masing "“ masing perlakuan diulang sebanyak 4 kali. Variabel pengamatan dalam penelitian ini adalah tinggi tanaman (cm), jumlah daun per rumpun, jumlah anakan per rumpun dan berat segar rimpang (g). Hasil penelitian menunjukkan kompos ampas tebu berpengaruh nyata terhadap variabel jumlah daun minggu ke-12 dan 16, jumlah anakan per rumpun dan berat segar rimpang. Dosis terbaik kompos ampas tebu untuk pertumbuhan dan hasil jahe merah di tanah gambut adalah 25 ton/ha.
Co-Authors Evi Gusmayanti Illahi, Ilham Iwan Sasli