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Hidayat Tjakraatmadja, Jann
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Decision Sciences, Operations Research & Management

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Application of demand-driven km at pt. Jawasoft Rusmana Adi, Rajendra; Hidayat Tjakraatmadja, Jann
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract— Software development is an industry in which the output of workers depends to a large extent from their knowledge. With no experience in knowledge management programs, PT Jawasoft has suffered problems with unbalanced developer performance, loss of knowledge due to staff turnover, and inconsistent application of best practices. To ensure maximum effectiveness of the KM program while being resource efficient, Talisayon’s (2014) Demand-driven KM framework is chosen amongst other KM frameworks such as Jarrar (2002) and Wiig (1999). In this framework, it is essential to find out what the knowledge needs of the organization is because it will determine what initiatives to execute. This question was answered using qualitative methods: one-on-one interviews with each software developer, coding of the transcript in accordance with a conceptual framework of the software development process, building a conceptually clustered matrix of the responses, and finally ordering the issue types by most frequently mentioned. From the analysis 13 issues were identified with the top 3 issues being incomplete requirements at the start of the task, requirements not communicated clearly to the developer, and unfamiliarity with the business logic of the application. These 3 issues were analyzed using a people, process, and technology approach and also Talisayon’s generic types of needed knowledge. As the result of the analysis 4 main initiatives are suggested: recruitment of a dedicated business analyst, holding regular feature meetings with clients, holding an after-action review after each problematic task, and regular addition of knowledge asset into a central repository. Keywords: Knowledge management, demand-driven KM, software development
Developing knowledge management in law firm to compete with other law firms within asean region in asean economics community environment Kurnia Winenda, Erwin; Hidayat Tjakraatmadja, Jann
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract. The purpose – The purpose of this research is to formulate a proper KM program which can be used and implemented by Hanafiah Ponggawa & Partners (HPRP) on its day to day business in order to improve its performance and competitive advantage in the incoming AEC market. Business Issue – The declaration of ASEAN Economic Community will increase investment within ASEAN, from European, America also Middle East countries and make ASEAN region become the most prospective market in the world. This condition will be followed by the expansion of foreign law firms to Indonesia to protect their client’s investment in ASEAN region. With their international experiences and expertise for more than 50 years handling cases or projects world-wide, and also capital, independent Indonesian law firms will face the following obstacles in achieving their business goals in the AEC market: (i) Short of good and experienced human resources; (ii) clients which more prefer to engage foreign affiliated law firm who has more experiences and capabilities handling international transaction; and (iii) pricing competition. This condition urgently need to be noticed by partners as management in law firm as well as all lawyers, so it can compete with other law firms in the AEC environment and increase its performances and competitive advantage in the AEC environment on the following years. Design/methodology/approach – Qualitative research id used as the methods in this research, by using interview and questionnaires to collect data. In this research the data collected through: 1. Interview process to partners, lawyers, managers of HPRP, and clients of HPRP in order to obtain more perspective and to find out the main problem in this research. 2. The questionnaires were distributed to all lawyers of HPRP and it’s used as a tool to collect and record information related with the current and expectation condition of knowledge management implementation in HPRP. Findings – Based on the analysis of current condition of HPRP related to KM implementation for variable of people, process and technology, it was found that HPRP is still lacking in the dimension on each variables which were contributed to the decreasing of the performance of HPRP. By using “the Five Steps Knowledge Management Implementation” concept from Garfield this research produce the appropriate KM formulation related to the conditions of HPRP. This KM formulation will be used in HPRP by emphasizing to increase the KM awareness, lawyers competencies and HPRP knowledge sharing as the KM Objectives. Keywords – Law Firm, KM Program, KM Implementation. 
Co-Authors Kurnia Winenda, Erwin Rusmana Adi, Rajendra