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J. Susilo, Leo
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Decision Sciences, Operations Research & Management

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Maturity assessment of knowledge management at noc departement of pt. Huwaei services Adi Nuryono, Wahyu; J. Susilo, Leo
The Indonesian Journal of Business Administration Vol 8, No 1 (2019)
Publisher : The Indonesian Journal of Business Administration

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Abstract. Indonesia is the largest archipelagic country with a total population of 259 million. The growth of telecommunication and technology users is increase every year. At the same time, telecommunications companies in Indonesia are trying to be the best in providing services to their users. The operators are always innovating in providing services, and to achieve this, telecommunication operators are very selective in cooperating with second parties, in this case telecommunications vendors. PT Huawei Services is one of the largest telecommunication service providers in Indonesia. PT Huawei services is a transformation of PT XL Axiata's service management. This transformation from operators to telecommunications vendors is making changes in work culture and work environment. In this transformation process, some employees choose to quit the company and result in a reduction in employees who have high work experience. This has an effect on knowledge management at PT Huawei services. The volume of sharing sessions every week starts to decrease and almost nothing. In this study, researchers tried to measure the level of maturity of knowledge management in PT Huawei services, especially at the NOC department. The method used in this research is qualitative and quantitative methods. Qualitative methods are conducted by interviewing the management of PT Huawei Services. And the quantitative method is by conducting a survey of company employees. From the qualitative and quantitative method, researcher can conclude that the company at Defined level, it is mean knowledge management is already implemented and deployed in the company but there are still need an improvement in several aspects. The company are focusing on how to make standard in KM initiative.Keywords:  knowledge, Knowledge Management, Telecommunication, Manage service, KM maturity
Anti bribery management system (abms) impelementation in govenrment institution - mitigating bribery risk by integrating iso 31000 into iso 37001 Dwi Sesantiningsih, Rika; J. Susilo, Leo
The Indonesian Journal of Business Administration Vol 8, No 1 (2019)
Publisher : The Indonesian Journal of Business Administration

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Abstract.Nowadays people are becoming more aware of bribery risk that can disrupt organizational goal achievement. Bribe brings big impact for any organization, start from financial loss until reputational damage that will ruin organization reliability. Triggered by three element of triangle of fraud, a perpetrator could execute bribery activities even involving its family member.  Considering its role and responsibility within oil and gas upstream industry that may exposed to bribery risk, SKK Migas has been implementing anti bribery management system based on ISO 37001 since 2017. This system rely heavily on optimum bribery risk assessment as reference to determine action to address bribery risk. By integrating ISO 31000 into ISO 37001, organization could use risk assessment based on ISO 31000 as a powerfull tools to produce optimum bribery risk assessment to mitigate the bribery risk. SKK Migas has implemented risk management based on ISO 31000 earlier in 2015. Using an established system by integrating ISO 31000 into 37001 could support the implementation of anti-bribery management system to mitigate the bribery risk. Considered the importance of mitigating bribery risk, this integration should be monitored to ensure that it will always bring optimum value for implementation of anti bribery managemen system. Keywords: Bribery Risk, Business Process, Integration, Mitigation, Risk Assessment
Co-Authors Adi Nuryono, Wahyu Dwi Sesantiningsih, Rika