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All Journal The Indonesian Journal of Business Administration
Wiguna, Prayuda
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Decision Sciences, Operations Research & Management

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Implementation Knowledge Management in X Division Case Study : PT. Bank XYZ Wiguna, Prayuda; Hidajat Tjakraatmadja, Jann
The Indonesian Journal of Business Administration Vol 5, No 3 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract

Abstract - IT Division at PT. Bank XYZ is one of the company’s backbones and its performance will affect the achievement of PT. Bank XYZ. PT. Bank XYZ relies heavily on technology in running business. Knowledge management can improve a company's competitive advantages. Combination between IT and Knowledge Management will be a good combination to increase the competitive advantages for PT. Bank XYZ. This study aims to improve the achievement of X Division by implementing Knowledge Management in order to anticipate losing knowledge in X Division, decreasing dependencies on key persons, increasing externalization knowledge in X Division, optimize Knowledge Management Documentation and Knowledge Management system. Exploration of business issues that occur in X Division seen by four components of Knowledge Management named people, process, technology and governance. By using SWOT analysis and Fishbone methodology this research found a strategy that can be implemented in X Division. The strategy is to apply the Knowledge Management by following five steps include KM determining objectives, 9 answering questions, defining KM strategy, obtaining management and implementation plan. This implementation is expected to enhance the achievement of X Division and has positive affect to the performance of PT. Bank XYZ. Key words: Competitive Advantages, Knowledge Management, Achievement, Improvement, Implementation of Knowledge Management
Co-Authors Jann Hidajat Tjakraatmadja, Jann