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All Journal Jurnal Ilmiah Mahasiswa FEB Jurnal Manajemen STIE Muhammadiyah Palopo
Hartono, Riska
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Decision Sciences, Operations Research & Management Education

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ANALISIS PENGARUH PRIOR CHEATING BEHAVIOR, PRIOR WHISTLEBLOWING, DAN IPK TERHADAP WHISTLEBLOWING INTENTION (Studi Kasus Pada Mahasiswa S1 Akuntansi Universitas Brawijaya) Hartono, Riska
Jurnal Ilmiah Mahasiswa FEB Vol. 5 No. 2
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Students’ performance at the university may influence their behavior at the workplace. This research presents the test results regarding the effect of prior cheating behavior, prior whistleblowing, and Grade Point Average (GPA) on whistleblowing intention. The data are collected by means of questionnaires distributed to the undergraduate students majoring in Accounting at the University of Brawijaya batch 2016/2017. The data analysis shows that prior cheating behavior does not influence whistleblowing intention; whereas, prior whistleblowing and Grade Point Average (GPA) have a negative correlation to whistleblowing intention in the future. This study also reveals that the average of 112 students has recognized the academic dishonesty conducted by their peers but they prefer to act neutrally and do nothing. The result of the study can be used as a basis of evaluation by the Faculty of Economics and Business in the University of Brawijaya, particularly the Accounting department, in developing the reporting system of students’ academic dishonesty.Keywords: Academic dishonesty; GPA; Whistleblowing; College students
Penggunaan Sistem Manajemen Strategi Terhadap Kualitas Peningkatan Pelayanan Pelanggan Listrik Prabayar Sayuti, Nurlaela; Hartono, Riska; Prigantari, Debi
Jurnal Manajemen STIE Muhammadiyah Palopo Vol 10, No 1 (2024)
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/jurman.v10i1.2232

Abstract

Abstract The use of a strategy management system helps improve the quality of customer service in prepaid electricity by allowing companies to analyze customer needs, identify service weaknesses, and plan improvements in a structured manner. This improves operational efficiency and strengthens customer relationships, which contribute positively to customer satisfaction and company competitiveness. The purpose of this study is to formulate a strategy for improving customer service in the prepaid electricity program of PT PLN (Persero) Palopo Area. The analysis method used to formulate a digital-based marketing strategy is SWOT analysis (Strength, Weakness, Opportunity, Threat) by identifying External Factor Analysis Strategy (EFAS) and Internal Factor Analysis Strategy (IFAS). The sample was determined by as many as 15 informants. The results of the study indicate that the implementation of a strategy management system plays an important role in improving the quality of prepaid electricity customer service at PT. PLN (Persero) Palopo Area.Keywords: Strategy Management, Service Quality, Prepaid Electricity Abstrak Penggunaan Sistem Manajemen Strategi membantu meningkatkan kualitas pelayanan pelanggan pada listrik prabayar dengan memungkinkan perusahaan menganalisis kebutuhan pelanggan, mengidentifikasi kelemahan layanan, dan merencanakan perbaikan secara terstruktur. Hal ini meningkatkan efisiensi operasional dan memperkuat hubungan pelanggan, yang berkontribusi positif terhadap kepuasan pelanggan dan daya saing perusahaan. Tujuan penelitian ini adalah merumuskan strategi Peningkatan Pelayanan Pelanggan pada program Listrik Prabayar Listrik PT PLN (Persero) Area Palopo. Metode analisis yang digunakan untuk merumuskan strategi pemasaran berbasis digital adalah analisis SWOT (Strength, Weakness, Opportunity, Threat) dengan mengidentifikasi Strategi Analisis Faktor Eksternal (EFAS) dan Strategi Analisis Faktor Internal (IFAS). Sampel di tetapkan sebanyak 15 orang informan. Hasil Penelitian menunjukkan bahwa penerapan sistem manajemen strategi berperan penting dalam meningkatkan kualitas pelayanan pelanggan listrik prabayar di PT. PLN (Persero) Area Palopo.Kata Kunci: Manajemen Strategi, Kualitas Layanan, Listrik Prabayar
Co-Authors Prigantari, Debi Sayuti, Nurlaela