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All Journal The International Journal of Accounting and Business Society Jurnal Ekonomi dan Pembangunan Indonesia
Wahyono, Agatha Christy
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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SUPPLY CHAIN ANALYSIS OF SHALLOTS THROUGH RELATIONAL APPROACH (Study On Shallot Farmers in 4 District, East Java) Wahyono, Agatha Christy; -, Kusdi; Worokinasih, Saparila
The International Journal of Accounting and Business Society Vol 28, No 1 (2020): The International Journal of Accounting and Business Society
Publisher : Accounting Department,

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.ijabs.2020.28.1.6

Abstract

ABSTRACTPurpose — This research aims to examine the effect of relational capital to supply chain integration and supply chain responsiveness.Design/methodology/approach — This research uses explanatory research with a quantitative approach. The object of this research was in four districts of East Java at Nganjuk, Kediri, Malang, and Probolinggo which are the centers of onion production that have similar environmental conditions. The sampling method in this research used multistage proportional random sampling with 200 respondents as a sample of this research. Data analysis uses the path analysis method by software SPSS 23.Findings — The results show that the relational capital has a positive and not significant effect on the supply chain integration and relational capital has a positive and significant effect on the supply chain responsiveness.Practical Implications — Supply chain responsiveness is greatly affected by the relational capital but not with the supply chain integration.Originality/value — Keywords Agroindustry, Relational Capital, Shallot, Supply Chain Integration, Supply Chain ResponsivenessPaper Type research paper (case study)  Keyword: Agroindustry, Relational Capital, Shallot, Supply Chain Integration, Supply Chain Responsiveness
Analisis Responsiveness & Action KAI Access untuk Meningkatkan Loyalitas Pengguna Wahyono, Agatha Christy; Zaizatun Nisa
Jurnal Ekonomi dan Pembangunan Indonesia Vol. 3 No. 3 (2025): Agustus : Jurnal Ekonomi dan Pembangunan Indonesia
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jepi.v3i3.1772

Abstract

Technological developments have penetrated various sectors of life, including in the transportation and communication lines in Indonesia. KAI Access is a digital service issued by PT Kereta Api Indonesia in the form of an application. This application is present as a strategic innovation to improve the convenience and comfort of customers in accessing various train services, from ticket bookings, schedule information, to cancellations and refunds. However, from the complaint data submitted by customers, there are two biggest problems that are often experienced, namely related to responsiveness and action from KAI Access which is considered slow in handling user complaints and technical problems. When quick response services are not accompanied by concrete settlement actions, customer trust tends to decline. This research is based on service theory with a service quality and excellent service approach, where the variables of responsiveness and action are the main focus in the analysis of customer loyalty. Using a quantitative approach, with data collection techniques in the form of questionnaires, interviews, and literature studies, the respondents in this study were KAI Access users from the Edan Sepur train loving community. The results showed that the action variable had a positive and significant influence on customer loyalty, while the responsiveness variable did not have a significant influence directly. An important conclusion from this study is that in the context of digital applications such as KAI Access, customers prioritize concrete problem solving rather than just quick response. Therefore, PT KAI needs to strengthen concrete actions in handling complaints to increase long-term loyalty. Therefore, PT KAI needs to strengthen concrete actions in handling complaints to increase long-term loyalty, especially in the era of digitalization of public services that continues to grow rapidly.
Co-Authors -, Kusdi Saparila Worokinasih Zaizatun Nisa