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All Journal Jurnal Ilmu Administrasi Negara (JUAN) Jurnal Ilmiah Ekotrans & Erudisi (JIEE)
Tovalini, Krismena
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Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Why Do People Adopt Mobile Passports? An Extension of Technology Acceptance Model Yoserizal, Yoserizal; Tovalini, Krismena; Hanoselina, Yulia
Jurnal Ilmu Administrasi Negara (JUAN) Vol 13 No 1 (2025): June, 2025
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v13i1.7510

Abstract

The increasing demand for efficient public services in the immigration sector has driven the Directorate General of Immigration of Indonesia to innovate through the Mobile Passport (M-Passport) application. This digital platform enables the public to apply for new passports and renew expired ones online, aligning with national e-government policies to enhance service quality and operational efficiency. This study aims to examine factors influencing the adoption of M-Passport using an extended Technology Acceptance Model (TAM) by incorporating the variable of individual attractiveness. Specifically, it investigates the effects of individual attractiveness, perceived usefulness, and perceived ease of use on attitude, as well as their indirect influence on behavioral intention. A quantitative approach was applied, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) on data from 400 respondents who accessed M-Passport services at the Class I TPI Immigration Office in Padang. Non-probability convenience sampling was employed, and data were analyzed for validity, reliability, and hypothesis testing. Results reveal that three of six hypotheses were supported: individual attractiveness positively and significantly affects perceived usefulness; perceived ease of use positively and significantly affects perceived usefulness; and attitude positively and significantly affects behavioral intention. Conversely, individual attractiveness, perceived usefulness, and perceived ease of use showed no significant direct effects on attitude. The findings underscore the importance of enhancing the application’s visual appeal and ease of use to improve perceived usefulness and ultimately drive adoption. This research contributes both theoretically, by extending TAM in the context of public service innovation, and practically, by offering recommendations to immigration authorities for improving M-Passport uptake.
Implementation of the Silungkang Songket Development Program with Natural Dyeing by the Koperindag Department in Sawahlunto City Tovalini, Krismena; Andini, Surya; Nazirwan, Nazirwan
Jurnal Ilmiah Ekotrans & Erudisi Vol. 3 No. 2 (2023): Desember 2023
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/vca5x773

Abstract

The aim of the research is to find out an overview of the implementation of the Silungkang songket development program with natural dyeing by the Koperindag Department in Sawahlunto City. The importance of implementation is to understand the implementation of the Silungkang songket development program policy with natural dyeing by the Cooperative Industry and Trade Service in Sawahlunto City, namely the synergy between UKM actors and the Sawahlunto City Government, which acts as a regulator and facilitator in empowering songket craftsmen so that they are able to increase the ability of Silungkang songket craftsmen with natural dyeing. The research method uses a qualitative-descriptive approach, with the type of data collection carried out through interviews with the Head of the Sawahlunto City Cooperative Industry and Trade Service, the Head of the Sawahlunto City Bappeda, the Sawahlunto City Cooperative Industry and Trade Head, Sawahlunto City IKM TPL, Silungkang songket craftsmen with natural dyeing, and the community around the central area. The research results show why the implementation of the Silungkang Songket Development Program with Natural Dyeing by the Koperindag Department in Sawahlunto City has not been optimal due to the lack of clarity in the SOP, limited human resources, inadequate supporting facilities and infrastructure, access to capital sources that is still limited, the absence of UPT and third parties for business development, and socialization and coordination that are not yet massive.
Co-Authors Andini, Surya Hanoselina, Yulia Nazirwan Nazirwan, Nazirwan Yoserizal Yoserizal