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Mad Lazim, Halim
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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ASSESSING AND DEVELOPING PUBLIC LIBRARIES PERFORMANCE: KANO’S MODEL APPROACH Taib, Che Azlan bin; Iteng, Rosman; Mad Lazim, Halim
International Journal of Supply Chain Management Vol 7, No 4 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (668.784 KB)

Abstract

Perbadanan Perpustakaan Negeri Kedah (PPAK) was established in 1961. To determine whether the library is providing a good service has occupied the attention of PPAK management for many years. Thus, the library user survey has been conducted during the past few years. However, the study unable to place the correct position of library services. In order to determine in greater detail how the users perceived the various services offered by the PPAK, KANO model instrument was used. To achieve this objective, a set of questionnaire was prepared consisting of 50 items, and distributed to 500 respondents. Among these questionnaires, the valid numbers only 265 or 53%. Two hundred and thirty five was rejected because of filled out incompletely. At the first stage, the data were analyzed using Statistical Package for Social Science Package (SPSS). Then, the second stage Microsoft excel was employed to categorize the Kano s classification. The seven dimensions quality (easy to access, service is compatible, effectiveness of services, efficiency of services, service is reliable, provide right services, and the competency of staff) services taking from ALUS model were employed. Then, the users perception was analyzed and compared. Service quality requirements were classified into five Kano s classification attractive, must-be, one-dimensional, indifferent and questionable/reverse. The study found that PPAK service quality classified in Indifferent . Proposed for further research also discussed.
The Relationship between Technological Capability and Manufacturing Performance Ahmad, Nurazwa; Mad Lazim, Halim; Shamsuddin, Alina; Wahab, Eta; Abu Seman, Noor Aslinda
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.3010

Abstract

Technological capability plays an important role in achieving competitive advantages. It also increases performance of firms, industries, and as well as for the countries. Its’ potential as competitive weapon has been recognized to the industry. Manufacturers are striving to outperform the competitors. They are not only competing on the profit made but also struggling to perform a high level operational performance. Traditionally, manufacturers’ performance were measured based on the accounting management measures. However, the focus had shifted from solely emphasizing on financial measures to more specific multidimensional operational priorities. Hence, the purpose of this study is to investigate the relationship between two dimensions of technological capability (i.e. acquiring and upgrading) and four dimensions of manufacturing performance (i.e. quality, cost, delivery and flexibility). Stratified random sampling was employed and 302 questionnaires were distributed to the respondents ranging from small to large manufacturing firms in Malaysia. Pearson correlation analysis was employed to test the hypothesis. The study result shows that the relationship between technological capability and manufacturing performance is significant and positive. This study proved there is a connection between the variables. Further investigation is required to understand the impact of technological capability on manufacturing performance and to understand deeper the influences of differences by size of firms and industry characteristics.
Co-Authors Abu Seman, Noor Aslinda Ahmad, Nurazwa Iteng, Rosman Shamsuddin, Alina Taib, Che Azlan bin Wahab, Eta