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Areiqat, Ahmad Yousef
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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The Effect of Corporate Social Responsibility in Achieving Competitive Advantage at Jordanian Supply Chain Areiqat, Ahmad Yousef; Abdelhadi, Tawfiq Saleh; Abu Rumman, Ayman Ahmad; Al-Bazaiah, Sakher abdrabuh
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.2266

Abstract

The study aimed to identify the effect of social responsibility dimensions in achieving competitive advantages at Jordanian supply chain companies. To achieve the study objectives qualitative study has been conducted, extensive literature review and bibliographic analysis has been conducted, meanwhile, annual reports and secondary data have been collected with reference to the theoretical literature in this field. The studys population consist Jordanian supply chain companies which are: Royal Jordanian Royal Falcon- Royal Wings Fly Jordan Air Arabia Jordan supply chain companies. The collected data were coded for the purpose of analysis. The statistical analysis was used to describe the sample characteristics and to measure the attitudes towards the statements that measure the study independent and dependent variables. After extensive literature it has been found that the major dimensions of social responsible are economical, legal, ethical and philosophical social responsibilities. Analysis indicated that there are no differences of corporate social responsibility effect on achieving the competitive advantage at Jordanian supply chain companies due to companys age, Companys size and Companys number of employees Results also indicated that there are differences effects of corporate social responsibility but not significantly by Companys operational capital. For future research empirical research is recommended to generalize this proposed model.
The Rule of Distinct Services of Transport Companies in Customers Satisfaction: A Case Study from Royal Jordanian Airlines Areiqat, Ahmad Yousef; Al-Doori, Jamal Ahmed; Alsaleem, Abdulsada Mutlaq; Ahmad, May Mousa
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.2267

Abstract

This study aims to explore the extent of offering distinctive services by the Royal Jordanian Airlines transport company to the travelers on its aircraft. The study relied on data collected from the company's profile and website. And through the benchmarking between the services of Royal Jordanian Airlines with some international airlines companies, and the services standardized by the International Air Transport Association, the results showed: Royal Jordanian Airline Provides pre-flight services such as; possibility to book by phone or internet with the lowest fare, notify travelers of known delays if any, deliver baggage on time, refund of the ticket to the client in case of his apology for travel. Royal Jordanian pays more attention to the passengers with disabilities and special needs in terms of providing those comfortable seats and equipment that help them to move, in addition to kind treatment and special food. As one of the in-flight services, Royal Jordanian Airlines accepts unaccompanied minors ages 5-14 years with $100 as an escort service charge per direction. Royal Jordanian Airlines is seeking to improve the quality of food and beverages offered to passengers in terms of taking into account the conditions of diabetes and pressure. Services provided to mitigate passenger inconvenience from cancellations and misconnections are from the post-flight services.
Co-Authors Abdelhadi, Tawfiq Saleh Abu Rumman, Ayman Ahmad Ahmad, May Mousa Al-Bazaiah, Sakher abdrabuh Al-Doori, Jamal Ahmed Alsaleem, Abdulsada Mutlaq