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Gusleni, Yessi
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Automotive Engineering Civil Engineering, Building, Construction & Architecture Engineering Environmental Science Transportation

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Kualitas Pelayanan Pengguna Jasa Kereta Api Dalam Transportasi Antarmoda Di Stasiun Gambir Gusleni, Yessi
Warta Penelitian Perhubungan Vol. 22 No. 3 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (8062.599 KB) | DOI: 10.25104/warlit.v22i3.1078

Abstract

TI1is research /ms the purpose to know the perceptio11s, e:rpectations, rznd the effecti7.1eness of thequalihj of intemwde transport seruice i11 Gnlllhir stations prm 1irfed hi; PT. Keretn Api (Persero) rzndthe local government of DKJ fnkartn.TI1is research will be done by through a survey methods. Number of samples has been taken atrandom study from a 100 respondents simple. Attribute of the observation are as many as 27attributers of sennce-related to infrastructure, network infrnstructure, operational, and human resources.Resenrclz data in tile descripti7.:ie nnnlysis nnd the senrice qunli~; measuring metlwds includethe reliability, responsir!fness, nssumnce, emplmty, and tangible.From 2 7 nttributes that /un ,e rz lziglz expected mlu.e is the ense of obtaining information routes/busroutes for mil senrice users in intemwde of transport, officers ready to help the train seroi.ces userintermodes of transport, security guamnteess for milway seruice user in intermodes of transport, staffpromde services to train users wlw have limited (disabled, elderly, etc), and security officers, while thepassengers w/w do not satisfi; the sennce quality attnbutes is the ease of obtaining information routes/bus routes for rail seniice users intemwde of trnnsport, sernrity guarantees for milwm; sennce usersin the intemzode of transport, officers prouide sen1ices to train sen1ice users who /un 1e limited (disables,elderly, etc), nnd transport of goods (trolly). Tiie le7.iel of total rnstomer satisfaction is 65,51 %means that the variable qualihj of senrice can not offer the satisfaction of being on the range index ofpoor (64%lebihkecilXd"71 %).Key word : qualihJ of sennce, internwde
Penentuan Prioritas Pelayanan Pengguna Jasa Kereta Api Dalam Transportasi Antarmoda Di Stasiun Gambir Gusleni, Yessi
Warta Penelitian Perhubungan Vol. 22 No. 5 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4086.46 KB) | DOI: 10.25104/warlit.v22i5.1122

Abstract

This research study is a continuation of the senrice user qualihJ of railwat; senrice in intennodetransport at the Gambir station, with the result of research using IPA analysis metlwds (ImportancePerformance Analysis) and CSI (Customer Satisfaction Index), there are 7 (seven) attribute that hasvalue perception of low mlue but lurue high expectntions, the ease of obtnining information routejbusroute for the train seruices user inter-1110rfe of transport, sernrity guarantees for railwm; sennce userinter-mode of transport, officer prauide sen1ice to train user wlw have limited (disabled, elderly, etc).T7re crossing facilities, street facilities (corridor/road interface), and facilities for disabled/elderly.This rearch has the objective to determine tire priorities that can be done to improve intermodetransport senTices in Gambir station for train senrice users pracrided bt; PT. Kereta Api (Pesero) andtire local gavernment of D Kl frzknrtn .Result from research of seniice qualih; for train user i11 intermode of transport in Gambir stations,furtl?er in this study, in order to determine tire priority using tire quality function deplot;ment (jfd)analysis metlwd.The result of Quality Fuction Deplot;ment (QFD) analysis can re identified 13 priorities that can reimplemented to imprave the management of senTice quality.
Kualitas Pelayanan Pengguna Jasa Kereta Api Dalam Transportasi Antarmoda Di Stasiun Gambir Gusleni, Yessi
Warta Penelitian Perhubungan Vol. 22 No. 3 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i3.1078

Abstract

TI1is research /ms the purpose to know the perceptio11s, e:rpectations, rznd the effecti7.1eness of thequalihj of intemwde transport seruice i11 Gnlllhir stations prm 1irfed hi; PT. Keretn Api (Persero) rzndthe local government of DKJ fnkartn.TI1is research will be done by through a survey methods. Number of samples has been taken atrandom study from a 100 respondents simple. Attribute of the observation are as many as 27attributers of sennce-related to infrastructure, network infrnstructure, operational, and human resources.Resenrclz data in tile descripti7.:ie nnnlysis nnd the senrice qunli~; measuring metlwds includethe reliability, responsir!fness, nssumnce, emplmty, and tangible.From 2 7 nttributes that /un ,e rz lziglz expected mlu.e is the ense of obtaining information routes/busroutes for mil senrice users in intemwde of transport, officers ready to help the train seroi.ces userintermodes of transport, security guamnteess for milway seruice user in intermodes of transport, staffpromde services to train users wlw have limited (disabled, elderly, etc), and security officers, while thepassengers w/w do not satisfi; the sennce quality attnbutes is the ease of obtaining information routes/bus routes for rail seniice users intemwde of trnnsport, sernrity guarantees for milwm; sennce usersin the intemzode of transport, officers prouide sen1ices to train sen1ice users who /un 1e limited (disables,elderly, etc), nnd transport of goods (trolly). Tiie le7.iel of total rnstomer satisfaction is 65,51 %means that the variable qualihj of senrice can not offer the satisfaction of being on the range index ofpoor (64%lebihkecilXd"71 %).Key word : qualihJ of sennce, internwde
Penentuan Prioritas Pelayanan Pengguna Jasa Kereta Api Dalam Transportasi Antarmoda Di Stasiun Gambir Gusleni, Yessi
Warta Penelitian Perhubungan Vol. 22 No. 5 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i5.1122

Abstract

This research study is a continuation of the senrice user qualihJ of railwat; senrice in intennodetransport at the Gambir station, with the result of research using IPA analysis metlwds (ImportancePerformance Analysis) and CSI (Customer Satisfaction Index), there are 7 (seven) attribute that hasvalue perception of low mlue but lurue high expectntions, the ease of obtnining information routejbusroute for the train seruices user inter-1110rfe of transport, sernrity guarantees for railwm; sennce userinter-mode of transport, officer prauide sen1ice to train user wlw have limited (disabled, elderly, etc).T7re crossing facilities, street facilities (corridor/road interface), and facilities for disabled/elderly.This rearch has the objective to determine tire priorities that can be done to improve intermodetransport senTices in Gambir station for train senrice users pracrided bt; PT. Kereta Api (Pesero) andtire local gavernment of D Kl frzknrtn .Result from research of seniice qualih; for train user i11 intermode of transport in Gambir stations,furtl?er in this study, in order to determine tire priority using tire quality function deplot;ment (jfd)analysis metlwd.The result of Quality Fuction Deplot;ment (QFD) analysis can re identified 13 priorities that can reimplemented to imprave the management of senTice quality.
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