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All Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) International Journal of Informatics, Economics, Management and Science Jurnal Ekonomi, Manajemen dan Akuntansi (JEKMA) Economics and Business Journal Jurnal Pengabdian Kepada Masyarakat Bangun Cipta, Rasa, & Karsa (Jurnal PKM BATASA) Jurnal Pengabdian Masyarakat Indonesia (JPMI) Media Riset Bisnis Ekonomi Sains dan Terapan Jurnal Ragam Pengabdian Ekopedia: Jurnal Ilmiah Ekonomi META - JOURNAL
Estiningsih, Wening
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Journal : Economics and Business Journal

 1 
The Influence of Employee Performance and Service Quality on Customer Satisfaction of PT Citra Buana Adi In East Jakarta Yuniarso, Yudi Budi; Estiningsih, Wening
Economics and Business Journal (ECBIS) Vol. 2 No. 3 (2024): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v2i3.131

Abstract

The aim of the research is to determine the influence of Employee Performance and Service Quality on customer Satisfaction at PT Citra Buana Adi workshop in East Jakarta. The method used was quantitative, through collecting questionnaire data on a sample of 35 respondents. From the results of the multiple linear regression test, there is a constant value of 4.170, a regression value for the employee performance variable of 0.260 and a regression value for the service quality variable of 0.288. This means that all independent variables have a direct influence on variable Y. The results of the calculation of the coefficient of determination show that there is an influence of 54.6%, meaning that Employee Performance and Service Quality have an influence of 54.6%. Meanwhile, the remaining 45.3% was influenced by other variables not included in this research. This proves that there is an influence of Employee Performance and Service Quality on Customer Satisfaction at PT Citra Buana Adi workshop in East Jakarta 
Co-Authors Bakti , Ilham Teruna Bakti, Ilham Teruna Budiarso, Yudi Yuni Dhona Shahreza, Dhona Dyarini, Dyarini Hardian Mursito Lestiyono, Sidik Lindiawatie, Lindiawatie Litdia, Litdia Moh. Sidik Priadana Nurranto, Heri Pudji Astuty, Pudji Ria, Anita Rosiyan, Dinu Saripah Saripah Saripah, Saripah Sri Mardiyati Yuniarso, Yudi Budi