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All Journal Jurnal Komunikasi Profesional Soetomo Communication and Humanities
Putro, Raden Hartopo Eko
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Arts Humanities Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Journal : soetomo communication and humanities

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Komunikasi interpersonal antara tim carl’s jr. Kertajaya surabaya dalam upaya meningkatkan pelayanan dengan pelanggan Putri, Eka Okta Viana; Putro, Raden Hartopo Eko
Soetomo Communication and Humanities Vol. 1 No. 1 (2020)
Publisher : Universitas Dr.Soetomo

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Abstract

this study uses qualitative methods, using the interpersonal communication theory of Josep De Vito. The purpose of this research is to know how Interpersonal communication between Team Carl's Jr. Kertajaya with customers can improve the assessment. In the service undertaken by team Carl's Jr. With customers always involve interpersonal communication to facilitate the work process as well to achieve the desired objectives. This research shows that interpersonal communication involves several aspects of achieving attitude change, opinion change, behavior change, and social change. Some of these aspects occur in several stations that are in service ranging from cashier, dining team, marketing, as well as supervisors with customers. Interpersonal communication here is used by the team to get the ease of reaching the goal, the cashier to upselling, the marketing team in introducing new products as well as facilities for customer loyalty, dining teams to make customers more comfortable, as well as supervisors in ensuring customer convenience during transactions. So that good interpersonal communication will generate customer satisfaction and help improve the service.Keywords: interpersonal communication; service; satisfaction; valuation; feedback.
Komunikasi Interpersonal Antara Driver Dan Pelanggan Go-Car Di Kota Surabaya Sani, Lutfi Khairil; Putro, Raden Hartopo Eko
Soetomo Communication and Humanities Vol. 2 No. 2 (2021)
Publisher : Universitas Dr.Soetomo

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Abstract

The study aimed to identify what the interpersonal communication between drivers in interlace Go-Car to customers in Surabaya. This study using methods the qualitative study, case study As for data collection techniques using a technique researchers conducted in-depth interviews with various sources, observation, field and see the documents associated. The informant in this research as many as six people consists of four people a driver and two customers Go-Car. But, the research results show that interpersonal communication to passengers from the driver Go-Car had gone well and includes 5 effectiveness, openness in the form of interpersonal communication, empathy, the support, positiveness, and equality. But, in the interpersonal communication process of Go-Car drivers against passengers have some such obstacles to the driver sides that often become barriers in communicating. Then customers Go-Car felt as a whole are satisfied with the service provided Go-Car driver. Keywords: Communication, Interpersonal Communication, and Go-Car Driver.
Persepsi Tentang Catcalling Yang Dialami Oleh Mahasiswa Universitas Dr. Soetomo Surabaya Putri, Eka Dhanti Aprilia; Putro, Raden Hartopo Eko
Soetomo Communication and Humanities Vol. 3 No. 1 (2022): PROCESS (ARTICLE IN PRESS)
Publisher : Universitas Dr.Soetomo

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Abstract

This study aims to determine the perception of catcalling experienced by students at Dr Soetomo University Surabaya. This study uses a qualitative descriptive research method with a case study approach. The data collection technique used is observation, namely making observations, interviews with resource persons and reading or viewing documents related to this research. The key informants who were used as resource persons were 5 people. And the results of this study indicate that the perception of catcalling experienced by university students Dr. Soetomo Surabaya is considered an act that leads to sexual harassment. This causes students who experience catcalling to feel fear.
Co-Authors Darmawansah, Andika Putri, Eka Dhanti Aprilia Putri, Eka Okta Viana Sani, Lutfi Khairil