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All Journal Soetomo Communication and Humanities
Sani, Lutfi Khairil
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Humanities Languange, Linguistic, Communication & Media Social Sciences

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Komunikasi Interpersonal Antara Driver Dan Pelanggan Go-Car Di Kota Surabaya Sani, Lutfi Khairil; Putro, Raden Hartopo Eko
Soetomo Communication and Humanities Vol. 2 No. 2 (2021)
Publisher : Universitas Dr.Soetomo

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Abstract

The study aimed to identify what the interpersonal communication between drivers in interlace Go-Car to customers in Surabaya. This study using methods the qualitative study, case study As for data collection techniques using a technique researchers conducted in-depth interviews with various sources, observation, field and see the documents associated. The informant in this research as many as six people consists of four people a driver and two customers Go-Car. But, the research results show that interpersonal communication to passengers from the driver Go-Car had gone well and includes 5 effectiveness, openness in the form of interpersonal communication, empathy, the support, positiveness, and equality. But, in the interpersonal communication process of Go-Car drivers against passengers have some such obstacles to the driver sides that often become barriers in communicating. Then customers Go-Car felt as a whole are satisfied with the service provided Go-Car driver. Keywords: Communication, Interpersonal Communication, and Go-Car Driver.
Co-Authors Putro, Raden Hartopo Eko