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All Journal ECONOMOS : Jurnal Ekonomi dan Bisnis
Pebriani, Emylia
Universitas Muhammadiyah Parepare
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISIS TINGKAT UTILITAS SISTEM ANTRIAN MODEL M/M/S PADA PROSES TRANSAKSI DI PT BANK RAKYAT INDONESIA (PERSERO) TBK KANTOR CABANG SIDRAP UNIT PANGKAJENE Nuryadin, Rusmin; Pebriani, Emylia
Economos : Jurnal Ekonomi dan Bisnis Vol 3, No 1 (2020): ECONOMOS : Jurnal Ekonomi dan Bisnis
Publisher : Universitas Muhammadiyah Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (539.911 KB) | DOI: 10.31850/economos.v3i1.614

Abstract

The objective of this research to analyze and find out the Utility Level of M / M / S Models in the Transaction Process at PT Bank Rakyat Indonesia (Persero) Tbk, Pangkajene Unit, Sidrap Branch Office. The technique of collecting data using observation, interviews, and documentation. In this study, the data analysis technique used is the M / M / S Model which has two or more service channels/systems available to serve the customers who come. The results show that the model of PT. Bank Rakyat Indonesia Persero Tbk Pangkajene Sidrap Branch Office Unit is a type of Multi-Channel - single Phase model by implementing queuing discipline namely FIFO.
Co-Authors Nuryadin, Rusmin