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All Journal Majalah Ilmiah Bijak Jurnal Ilmiah Ilmu Terapan Universitas Jambi
Raza, Erwin
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Humanities Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Social Sciences

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Logistik Perkotaan Pintar di Provinsi DKI Jakarta: Sebuah Pendekatan Causal Loop Diagram Vikaliana, Resista; Raza, Erwin; Sutandi, Sutandi
Jurnal Ilmiah Ilmu Terapan Universitas Jambi Vol. 6 No. 1 (2022): Volume 6, Nomor 1, Juni 2022
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.706 KB) | DOI: 10.22437/jiituj.v6i1.19326

Abstract

Well-managed logistics activities will support the economic sustainability of a region. There are three important elements that need to be improved to create an efficient and efficient flow of goods distribution in urban areas, namely transportation facilities, actors, and other matters related to the urban context. At the same time, these elements must also be synergized with local government policies involving economic, transportation, infrastructure and environmental issues. This research will develop Smart Urban Logistics in DKI Jakarta, as the area with the highest congestion. The purpose of this study is to recommend a smart urban logistics model in the supply chain of goods in DKI Jakarta and to develop a smart urban system policy scenario in DKI Jakarta. Meanwhile, the urgency of this research is to contribute to increasing the mobility of goods and values. This research also has implications for sustainable mobility/mobility in the supply chain of goods in DKI Jakarta Province. In this study, the Causal Loop Diagram (CLD) approach was used to answer the research objectives. CLD helps understand what to do and where to start a system, which in this study is smart goods logistics. Although the Causal Loop Diagram (CLD) approach has helped to determine the identification, further research is needed to simulate a system similar to the actual system.
The Effect of Price and Delivery Timeliness on Customer Satisfaction at Tiki Agent Kebon Kacang Branch Raza, Erwin; Amin, Muhammad Ibrahim; Pratama, Teuku Arya Yogie; Andiara, Muhammad Daffa; Permata, Ananda Niken Ayu
Majalah Ilmiah Bijak Vol 22, No 1: March 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v22i1.4475

Abstract

This research aims to investigate the influence of price and delivery timeliness on customer satisfaction in the delivery services of TIKI Kebon Kacang Branch in 2024. A quantitative research method was employed, with data collection conducted through a questionnaire survey. The sampling technique used probability sampling with an accidental random sampling approach, involving 94 respondents. Data analysis was performed using SPSS version 26. The results indicate that price does not have a significant effect on purchase satisfaction, while delivery timeliness has a positive and significant influence. Simultaneous testing reveals that both price and delivery timeliness together have a positive and significant impact on customer satisfaction.
Co-Authors Amin, Muhammad Ibrahim Andiara, Muhammad Daffa Permata, Ananda Niken Ayu Pratama, Teuku Arya Yogie Sutandi, Sutandi Vikaliana, Resista