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All Journal Jurnal Riset Informatika
Palupi, Endang Sri
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Computer Science & IT

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EMPLOYEE TURNOVER CLASSIFICATION USING PSO-BASED NAÏVE BAYES AND NAÏVE BAYES ALGORITHM IN PT. MASTERSYSTEM INFOTAMA Palupi, Endang Sri
Jurnal Riset Informatika Vol. 3 No. 3 (2021): June 2021 Edition
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v3i3.83

Abstract

Turnover occurs because many employees leave and new employees enter, so the turnover in and out of employees is quite high, therefore turnover can be controlled with a strategy to increase employee engagement. PT. Mastersystem Infotama is a System Integrator company or better known as a fairly large IT company with a total of approximately 600 employees. Turnover is high enough to make some divisions lack human resources, and the human capital management division is quite difficult to recruit employees to find candidates with various criteria that must be available in a short time. Competition in the IT world is quite tight both within companies and employees with good experience and abilities. Especially the sales department that holds a database of potential customers, and the engineer section that already has a certificate of expertise that is widely used in the IT business world. Therefore, it is necessary to classify what factors make employee turnover high by using the Naïve Bayes and Naïve Bayes algorithms based on Particle Swarm Optimization, so that they can be used as material for internal evaluation to increase employee engagement. The results of this study, classification using the Naïve Bayes algorithm, has an accuracy of 79.17%, while the classification using the Naïve Bayes algorithm based on Particle Swarm Optimization is 94.17%.
CLASSIFICATION OF THE POOR IN SUMATERA AND JAVA ISLAND USING NAIVE BAYES ALGORITHM AND NAIVE BAYES ALGORITHM BASED ON PSO Palupi, Endang Sri
Jurnal Riset Informatika Vol. 4 No. 3 (2022): June 2022
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v4i3.164

Abstract

The poverty rate in Indonesia is still quite high, due to the large population and uneven development and economic center. With a large population and an archipelagic country that stretches from west to east, it is not easy for the government to level the economy in order to reduce poverty in Indonesia. This study was conducted to classify the poverty rate in districts on the island of Sumatra and Java using Nave Bayes and Nave Bayes based on Particle Swarm Optimization. Thus, it is hoped that the central government and local governments can monitor the implementation of programs in order to reduce poverty rates, especially in districts with high poverty rates. Based on research conducted on the classification of the poor in districts on the island of Sumatra and Java with confusion matrix testing and validation validation techniques using the Naïve Bayes algorithm, the accuracy rate is 59.75% and AUC 0.768 is included in a good classification. While the results of the classification using the Naïve Bayes algorithm based on Particle Swarm Optimization produces an accuracy rate of 82.93% and AUC of 0.849 is included in a good classification. From the results of this study, it can be said that Al-Qur'an Naïve Bayes is a good technique for classification in data mining, and for maximum results using Particle Swarm Optimization.
Web-Based Customer Services Management Implementation for the Sales Division Palupi, Endang Sri
Jurnal Riset Informatika Vol. 5 No. 1 (2022): December 2022
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v5i1.198

Abstract

With the growing business at PT Mastersystem Infotama, more and more customers and orders have been obtained. As time goes by, many sales go in and out, and staff change, so the customer database cannot be maintained and updated correctly. All leads and opportunities cannot be monitored and appropriately managed, and the daily activity of the sales division is also not monitored. Implementation of Customer Relationship Management (CRM) helps maintain customer data and can be continuously updated to maintain good relations with all customers. Prospects and opportunities can be managed and monitored, the daily activities of the sales division are neatly scheduled, and customer observations can be gathered, all of which can be done in one application, CRM. With this implementation, sales at PT Mastersystem Infotama experienced a 20% increase in sales in 2018. This research uses the waterfall model, which has the advantage of being a gradual and more detailed method to minimize errors. This CRM implementation produces a web-based CRM application that can be accessed by all employees wherever they are connected to a LAN. Employees can access CRM according to each division's capacity to make work easier.
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