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Peran Inovasi Produk dan Celebrity Endorsement dalam Membentuk Minat Beli Konsumen Prastowo, Kurniadi; Rengganis Andrianawati, Tyas
Jurnal Manajemen Riset Bisnis Indonesia Vol. 10 No. 2 (2021): Agustus
Publisher : STIE Manajemen Bisnis Indonesia

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Abstract

Penelitian ini bertujuan untuk menghasilkan informasi berupa penjelasan yang lebih mendalam tentang pengaruh inovasi poduk dan celebrity endorsement terhadap minat beli, dan memperoleh hasil dari olahan data tentang seberapa besar pengaruh inovasi produk dan celebrity endorsement terhadap minat beli. Responden penelitian ini sebanyak 134 responden, secara umum pengukuran dilakukan dengan menggunakan metode multiple regression. Hasil yang didapatkan dari analisis penelitian ini adalah berdasarkan hasil t hitung X1 = 5,723 dan t tabel 1,656 sehingga t hitung > t tabel, Ho ditolak H1 diterima, artinya bahwa inovasi produk memiliki pengaruh signifikan dengan minat beli. Hasil t hitung X2 = 4,251 dan t tabel 1,977 sehingga t hitung > t tabel, Ho ditolak H2 diterima, artinya bahwa celebrity endorsement memiliki pengaruh signifikan dengan minat beli. Hasil uji F di peroleh f hitung = 66,561 > f tabel = 3,07, dengan demikian dari hasil nilai F tersebut hasilnya adalah penolakan terhadap hipotesis nol, Ho ditolak dan H3 diterima, artinya variabel inovasi produk dan celebrity endorsement secara bersamasama berpengaruh signifikan terhadap minat beli. Kata Kunci : Inovasi Produk, Celebrity Endorsement, Minat Beli. Abstract This study aims to understand a more in-depth explanation of the influence of product innovation and celebrity endorsement on purchase intention, and obtain results from processed data about how much influence product innovation and celebrity endorsements on purchase intention. The respondents of this study were 134 respondents, in general, measurements are made using the multiple regression method. The results obtained from the analysis of this study are based on the results of t arithmetic X1 = 5.723 and t table 1.656 so that t count > t table, Ho is rejected, H1 is accepted, meaning that product innovation has a significant influence with purchase intention. The results of t count X2 = 4.251 and t table 1.977 so that t count > t table, Ho is rejected, H2 is accepted, meaning that celebrity endorsement has a significant influence with purchase intention. The results of the F test are obtained f count = 66.561 > f table = 3.07, thus from the results of the F value the result is a rejection of the null hypothesis, Ho is rejected and H3 is accepted, meaning that the product innovation variable and celebrity endorsement simultanously have a significant influence on purchase intention. Keywords : Product Innovation, Celebrity Endorsement, Purchase Intention.
Meningkatkan e-Loyalty: Mengungkap Pengaruh Electronic Banking Service Quality dengan Mediasi e-Trust dan e-Satisfaction Prastowo, Kurniadi
Jurnal Manajemen Riset Bisnis Indonesia Vol. 13 No. 1 (2024): April
Publisher : STIE Manajemen Bisnis Indonesia

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Abstract

Penelitian ini bertujuan untuk memahami pengaruh dari Electronic Banking Service Quality (EBSQ) terhadap e-loyalty, dengan peran mediasi e-trust dan e-satisfaction, pada pengguna mobile banking atau ebanking. Jumlah responden sebanyak 117 nasabah pengguna layanan ebanking di wilayah DKI Jakarta. Secara umum pengukuran data dilakukan dengan metode structural equation modelling (SEM), data disebarkan melalui aplikasi WA dan email ke para responden. Hasil dari pengukuran menunjukkan bahwa e-trust dan e-satisfaction berperan memediasi secara parsial pada pengaruh EBSQ terhadap e-loyalty. Pada penelitian ini juga menunjukkan bahwa EBSQ dan e-satisfaction secara signifikan memengaruhi e-loyalty. Berbeda dengan penelitian sebelumnya, dalam penelitian ini melihat adanya peran esatisfaction dan e-trust dalam membangun loyalitas nasabah melalui pelayanan e-banking, implikasi dari penelitian ini adalah sebagai masukan dalam penyusunan strategi dengan memperhatikan perilaku nasabah, dimana sesuai dengan hasil penelitian ini penting bagi bank untuk meningkatkan kepuasan dan kepercayaan nasabah dalam penggunaan ebanking dengan memperhatikan indikator-indikator di dalamnya. Keywords: E-banking service quality, E-satisfaction, E-loyalty, e-banking loyalty, e-banking satisfaction, EBSQ, e-trust Abstract This study aims to understand the influence of Electronic Banking Service Quality (EBSQ) on e-loyalty, with the mediating roles of e-trust and e-satisfaction, among users of mobile banking or e-banking. The study involved 117 respondents who are users of e-banking services in the DKI Jakarta area. Generally, data measurement was conducted using structural equation modeling (SEM) method, and the data were distributed to respondents through WhatsApp and email applications. The results of the measurement indicate that e-trust and e-satisfaction partially mediate the influence of EBSQ on e-loyalty. Additionally, the study shows that EBSQ and e-satisfaction significantly influence e-loyalty. Unlike previous research, this study highlights the roles of e-satisfaction and e-trust in building customer loyalty through e-banking services. The implications of this research provide insights for the formulation of strategies by considering customer behavior. According to the findings, it is important for banks to enhance customer satisfaction and trust in the use of e-banking by paying attention to its indicators. Keywords: E-banking service quality, E-satisfaction, E-loyalty, e-banking loyalty, e-banking satisfaction, EBSQ, e-trust.