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All Journal Akuntabilitas: Jurnal Ilmiah Ilmu-Ilmu Ekonomi Jurnal Penelitian Manajemen Terapan (Penataran) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Diversity Logic Journal Multidisciplinary
Prasetyorini, Ema
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Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Social Sciences

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Journal : JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)

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Pengaruh Penilaian Kinerja Sumber Daya Manusia Terhadap Kepuasan Pasien dan Kualitas Pelayanan Pada RSUD Mardi Waluyo Blitar Damayanti, Kristya; Prasetyorini, Ema; Farisma, Alicia Windy
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 11 No. 3 (2025): Juni 2025
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v11i3.4172

Abstract

This research aims to examine the effect of human resource performance on service quality and patient satisfaction in the Dahlia Ward of RSUD Mardi Waluyo Blitar. The study adopts a quantitative survey approach, involving a sample of 30 patients. The key variables analyzed include human resource performance, service quality, and patient satisfaction. The findings demonstrate that human resource performance has a significant influence on both service quality and patient satisfaction. High-quality human resource performance leads to better service quality, ultimately increasing patient satisfaction.This study employs a quantitative methodology with a survey approach. Data were gathered using questionnaires distributed to 30 patients who received treatment in the Dahlia Ward of RSUD Mardi Waluyo. The analyzed variables consist of human resource performance (competence, responsibility, motivation), service quality (tangibility, reliability, responsiveness, assurance, empathy), and patient satisfaction.
Co-Authors Elyas, Budi Farisma, Alicia Windy Kristya Damayanti Larasati, Rania Vicka Murdinar, Hardining Estu Sandi Eka Suprajang