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All Journal Nakhoda: Jurnal Ilmu Pemerintahan
Mulyanto, Dody Harry
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Social Sciences

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THE QUALITY IN ELECTRONIC SERVICES JOGJA CITY GOVERNMENT: IN CASE E-KTP Mulyanto, Dody Harry
Nakhoda: Jurnal Ilmu Pemerintahan Vol 18, No 2 (2019)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (573.288 KB) | DOI: 10.35967/jipn.v18i2.7814

Abstract

This research aims to measure public service satisfaction through the electronic service in jogja city government.Tthis study is a qualitative research with descriptive analytic method. It also analyzest with normative theory as comparison. In this case, the research explore take of e-ktp, E-ktp has a profit for indonesian people who are as identity card, handle the country administration access and facilities easily, minimize dual population data, and there is no need to extend the card (for life). The jogja city government still has a lot of problem. Although 1900 society haven?t receive an E-ktp, then Jogja city government should prepare with 4.0 era in which all of system use elecetronic. The author analyze and think how to increase satisfication quality service through electronic system
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