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All Journal Jurnal Bina Praja EKONOMIS : Journal of Economics and Business
Thahir, Baharuddin
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Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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ADAKAH COLLABORATIVE GOVERNANCE DALAM KEBIJAKAN SOSIAL PASCA BENCANA DI PROVINSI BANTEN? Thahir, Baharuddin
Jurnal Bina Praja Vol 14 No 2 (2022)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.14.2022.329-338

Abstract

Social policies include increased social protection, approaches to improving living standards, and access to decent work. The description discusses two concepts, namely collaborative governance and the concept of social policy. Methodologically and technically, the two concepts are side by side in the context of implementing decentralization policies. Collaborative governance as collaboration is a relationship designed to solve a problem through the creation of solutions in conditions that are full of limitations  (Ansell & Gash, 2008). At the same time, the social policy responds to social problems, which tends to ignore the assessment of some people that they are not in a socially problematic condition (Spicker, 2014). social policy has many forms, such as health, education, housing, and other social services. The method uses a descriptive qualitative and qualitative verification analysis strategy model. Post-disaster handling, collaborative governance is applied through the government's efforts to carry out recovery that focuses on the residential, economic, infrastructure, social and cross-sectoral sectors. The results also show obstacles in collaborative governance, such as delays in building houses for the community, mismatch of specifications between what was promised and what was received by the community, and low public understanding. This study also shows that post-disaster management collaborative governance can be implemented using several strategies divided by sector and sub-sector; the right communication pattern increases community involvement in the entire post-disaster management process in Banten province. All strategies would be better if packaged in the form of government innovation. This means that post-disaster management, especially in repair and development efforts, is an important agenda for government collaboration.
Optimalisasi Kualitas Penyelenggaraan Pelayanan Publik pada Mal Pelayanan Publik Kota Cimahi: Analisis Servqual dan Soar Yuskan, Muhamad Waris; Suwanda, Dadang; Thahir, Baharuddin
Ekonomis: Journal of Economics and Business Vol 10, No 1 (2026): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i1.2846

Abstract

This study aims to analyze public service quality through the ServQual framework, identify strategic factors through SOAR analysis, and formulate evidence-based optimization strategies. Using a qualitative descriptive method with a single case study design, data were collected through in-depth interviews, FGDs, observations, and document analysis involving 19 purposively selected informants. ServQual analysis reveals an overall gap of -1.09 (E=4.46; P=3.37), with Tangibles as the most critical dimension (-1.67) due to IT system downtime occurring 3–5 times monthly and queue formation phenomena beginning at 03:00–04:00 AM. SOAR analysis identifies strengths based on modern infrastructure and positive track records, opportunities from the national GovTech agenda, collective aspirations toward zero-hassle MPP, and eight measurable target results. The synthesis of both analyses produced 10 strategy clusters across three implementation phases. This research proposes ServQual-SOAR integration as an original analytical framework for MPP optimization that can be adopted nationally.
Co-Authors Suwanda, Dadang Yuskan, Muhamad Waris