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Faktor Yang Mempengaruhi Loyalitas Nasabah Pada BTN Syariah KC Solo Dengan Kepuasan Sebagai Variabel Intervening Rozi, Fahrur; Samingan, Ahmad
Al-bank: Journal of Islamic Banking and Finance Vol 4 No 1 (2024): January - June 2024
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/ab.v4i1.10177

Abstract

The study aims to analyze the factors that influence customer loyalty with satisfaction as a mediating variable. This research method uses quantitative methods with a sample size of 100 respondents. The data used in this research is primary data obtained from filling out questionnaires by respondents. The results of this study indicate that communication has no effect on customer loyalty, complain handling has no effect on customer loyalty, service quality has no effect on customer loyalty, customer satisfaction has a positive and significant effect on customer loyalty, communication has a positive and significant effect on customer satisfaction, complain handling has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, satisfaction can mediate communication to customer loyalty, satisfaction can mediate complain handling to customer loyalty, satisfaction can mediate service quality to customer loyalty, satisfaction can mediate service quality to customer loyalty  
A SYNTACTICAL INTERFERENCE FOUND IN EFL STUDENTS’ ENGLISH COMPOSITION Samingan, Ahmad
Jurnal Pedagogy Vol 5 No 2 (2017): Pedagogy: Journal of English Language Teaching
Publisher : Institut Agama Islam Negeri (IAIN) Metro, Lampung, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/pedagogy.v5i2.936

Abstract

The purpose of this study is to analyze syntactical interference found in EFL Students’ English composition of IAIN Salatiga. The objectives are to find out type of interference, frequency of each type, the most dominant type, and the factors contribute to language interference in EFL students’ composition. This is a descriptive-qualitative research. The data were taken through elicitation technique, and then analyzed by using theory of language interference. The findings of this study showed that EFL students made five categories of interference error that belong to syntactical interference: the use of L1 structure in target language, the use of L1 structure in English noun phrase, literal translation in negation of verbal sentence, literal translation in negation of nominal sentence, and literal translation in nominal sentence of affirmative form.