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Pamungkas, Caesar Fiero
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Economics, Econometrics & Finance

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Pengaruh Experience Marketing, Nilai Pelanggan Dan Kepuasan Konsumen Terhadap Loyalitas Pelanggan Go-Jek Di Surakarta Pamungkas, Caesar Fiero
Jurnal Riset Akuntansi dan Manajemen Malahayati (JRAMM) Vol 8, No 1 (2019): Volume 8 Nomor 1
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (88.389 KB) | DOI: 10.33024/jur.jeram.v8i1.2437

Abstract

The research aims to find out and describe the influence of either simultaneously or partialexperiential marketing, customer value, consumer satisfaction on GO-JEK customer loyalty inSurakarta.This research using quantitative descriptive research design. The population is allconsumers who use GO-JEK services in Surakarta infinity people. The number of samples wasdetermined by the formula Hair et al and the results were 100 respondents. The sampling techniqueusing a purposive sampling method. The questionnaire is used for data retrieval. Data analysistechnique used was statistic analysis.The results showed that the experiential marketing F test,customer value, customer satisfaction simultaneously and significantly influenced the GO-JEKcustomer loyalty in Surakarta. The results of the t test show that experiential marketing has a positiveand significant effect on GO-JEK customer loyalty in Surakarta. Customer value does not have apositive and significant effect on GO-JEK customer loyalty in Surakarta. Consumer satisfaction has apositive and significant effect on GO-JEK customer loyalty in Surakarta. The regression model in thisstudy is Y = 9,407 + 0,251X_ (1) + (-0,081X_2) + 0,434X_3 + e. The results of the determination ofthe coefficientindicates experiential marketing, customer value, and consumer satisfaction have aninfluence of 19.4%. towards GO-JEK customer loyalty in SurakartaKeyword: Customer Loyalty, Experiental Marketing, Customer Value, Consumer Satisfation
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