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Problems following topic shift in interactions with repaired cleft children Saad, Mohammad Azannee; Jariah, Mohd Jan; Wahid, Ridwan
Indonesian Journal of Applied Linguistics Vol 10, No 1 (2020): Vol. 10, No. 1, May 2020
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ijal.v10i1.25034

Abstract

Children with a history of cleft lip and/or palate (CL/P) can experience a range of difficulties such as sound articulation errors and reduced psychosocial functioning. This causes interaction with them to contain more frequent communication breakdowns than non-cleft children. The present study shows evidence of such breakdowns involving topic shifts in the interaction between parents and their repaired CL/P children. Interactional data were obtained through a series of recordings of three parent-child sets. The process is guided by the framework of Conversation Analysis (CA) while coding of topic shift adopts Crow’s typology (1983). Findings show that topic shift during interaction can indeed cause problems for children with a history of cleft, especially involving palatal cleft. Specifically, through the children’s repair initiations, the problems are manifest when a topic is introduced once the previous topic concludes, when a topic is extended and when a topic is revisited. This study shows that topic shift can potentially be a source of problems to CL/P children. Findings are useful for speech therapists, parents and teachers.
Online support-provision in the self-disclosure of eating disorders Zulkarnain, Nur Azwin; Jan, Jariah Mohd; Wahid, Ridwan
Indonesian Journal of Applied Linguistics Vol 10, No 3 (2021): Vol. 10, No. 3, January 2021
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ijal.v10i3.31760

Abstract

This paper highlights the importance of appropriate communication with individuals who suffer from eating disorders (ED). The negative perception that society has towards ED often leads its patients to conceal their problems and avoid seeking help (Perveen et al., 2017). Understanding the manners in which support-providers approach ED patients in order to eliminate the fear is therefore important. Data was collected from the National Eating Disorders Association (NEDA) website from January to March 2018, where support-providers’ responses to posts of self-disclosure were qualitatively analyzed through computer-mediated discourse analysis (CMDA) using McCormack’s (2010) Categories of Social Support and Blum-Kulka and Olshtain’s (1984) Cross-Cultural Study of Speech Act Realization Patterns (CCSARP). Drawing on the categories of social support proposed by McCormack, it was found that most of the strategies that the support-providers opted for were highly positive and indirect in nature. The findings also showed that the indirect support given was often complemented with words of encouragement and a number of suggestions that were offered as part of the support itself. This allowed the support-providers to appear unimposing on the ED patients while being able to ensure that they were guided on the possible means of recovery.
Dear Leader!: A Look at (In)directness in Online Complaints in China Zhao, Shiying; Wahid, Ridwan
Journal of Pragmatics Research Vol. 6 No. 1 (2024): Journal of Pragmatics Research
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/jopr.v6i1.17-37

Abstract

The rise of e-government services has led to an increase in citizens interacting with the government online. However, not much about the nature of citizen complaints on such administrative platforms is known. The few previous studies have shown that due to politeness considerations, Chinese communication is often indirect in power-asymmetrical settings. This study examines citizen complaint posts on an online e-service platform in China, exploring the linguistic directness and politeness of those posts. Using a qualitative method, 300 citizen complaint posts were analyzed, with the findings revealing that: a) traditional markers of politeness were not extensively used in the opening and closing of complaint posts despite their inherently face-threatening nature; b) citizens communicated directly with the government, expressing a high level of directness in complaint posts; c) despite finding (b), complaint components were not in general perceived as impolite. The paper argues that Chinese communication is not always indirect, particularly in online situations where there is a power imbalance. In such cases, citizens sporadically use traditional politeness markers such as politeness strategies, specific types of speech act components, and avoidance of expressions of negative emotions. Interestingly, the study found that citizens focused more on avoiding Component B (i.e. dissatisfaction/disapproval) in complaints and formalizing complaint components, rather than relying on traditional politeness strategies to express politeness. In this online administrative context, direct citizen-to-government (C2G) communication is transaction-oriented and instrumental in nature. This paper provides some insight into Chinese pragmatics and practical guidelines for citizens to make successful and efficient complaints in an online administrative context.