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All Journal Jurnal Indonesia Sehat (JURINSE)
Dewi, Susyana Candra Santi
Unknown Affiliation
Health Professions Immunology & microbiology Mechanical Engineering Public Health

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Hubungan Komunikasi dan Empati Perawat dengan Kepuasan Pasien BPJS Rawat Inap di Rumah Sakit Rajawali Citra Bantul Yogyakarta Dewi, Susyana Candra Santi
Jurnal Indonesia Sehat Vol. 4 No. 1 (2025): JURINSE: April 2025
Publisher : SAMODRA ILMU: Lembaga Penelitian, Penerbitan, dan Jurnal Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58353/jurinse.v4i1.300

Abstract

Backround: The quality of service provided by a hospital significantly influences patient satisfaction. However, many hospitals provide poor service to patients, such as poor communication and a lack of empathy. Several studies have shown that BPJS patients often receive poor service, resulting in lower patient satisfaction. Objective: This study aims to measure the influence of communication and empathy on BPJS patient satisfaction at Rajawali Citra Hospital, Bantul, Yogyakarta. Method: The research design is an analytic survey. By using a cross sectional approach. The samples taken in this study used the formula for the number of samples to estimate the proportion of an unlimited population using accidental sampling. Data were analyzed using chi square test. Result: There is a correlation between communication and patient satisfaction with inpatient BPJS at Rajawali Citra Pleret hospital, Bantul in 2022, namely -Sig = 0.004 <alpha p = 0.05, there is a correlation between empathy and satisfaction with BPJS inpatient care at Rajawali Citra Hospital Pleret Bantul in 2022, namely the value of P-Sig = 0.010 <alpha p = 0.05, and there is a correlation between competence and satisfaction of BPJS inpatient patients at Rajawali Citra Pleret Hospital Bantul in 2022, namely the value of P-Sig = 0.036 <alpha p = 0.05. Conclusion: There is a correlation between empathic, communication and nurse competence with patient satisfaction inpatient BPJS at Rajawali Citra Hospital, Bantul, Yogyakarta in 2022.
Hubungan Pengetahuan dan Citra Tubuh (Body Image) dengan Perilaku Personal Hygiene Siswa di SD Muhammadiyah Karangturi Banguntapan Bantul Nadila; Dewi, Susyana Candra Santi
Jurnal Indonesia Sehat Vol. 2 No. 2 (2023): JURINSE, Agustus 2023
Publisher : SAMODRA ILMU: Lembaga Penelitian, Penerbitan, dan Jurnal Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58353/jurinse.v2i2.128

Abstract

Background: An increase in health status can be achieved through personal hygiene, namely personal hygiene and health which includes skin hygiene, hair hygiene, nail hygiene, dental and oral hygiene, and clothing hygiene which aims to prevent disease in oneself and others. It is known that some students at elementary school Muhammadiyah Karangturi do not understand personal hygiene because of a lack of knowledge, body image, and personal hygiene behavior. Purpose:  This study aims to determine the correlation between knowledge and body image with personal hygiene behavior of students at elementary school Muhammadiyah Karangturi Banguntapan Bantul Yogyakarta in 2022. Method:  This study used a quantitative method with a cross-sectional research design. The population is 53 students and the sampling technique in this study is total sampling, which is a sample of 53 students. Data analysis using univariate and bivariate analysis.  Based on the Chi Square test, it is known that there is a correlation between knowledge and personal hygiene behavior of students at elementary school Muhammadiyah Karangturi Banguntapan Bantul Yogyakarta, namely the value ? = 0.005 <? = 0.05 and there is a relationship between body image and personal hygiene behavior of students at elementary school Muhammadiyah Karangturi Banguntapan Bantul Yogyakarta, namely the value ? = 0.002 <? = 0.05. Conclusion: There is  correlation between knowledge and personal hygiene behavior of students at elementary school Muhammadiyah Karangturi Banguntapan Bantul Yogyakarta and there is relationship between body image and personal hygiene behavior of students at elementary school  Muhammadiyah Karangturi Banguntapan Bantul Yogyakarta.
Co-Authors Nadila