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All Journal Indonesian Journal of Science and Technology JURISDICTIE Jurnal Hukum dan Syariah
Mahphoth, Mohd Halim
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Computer Science & IT Environmental Science Law, Crime, Criminology & Criminal Justice

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Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach Dirgantari, Puspo Dewi; Hidayat, Yusuf Murtadlo; Mahphoth, Mohd Halim; Nugraheni, Rury
Indonesian Journal of Science and Technology Vol 5, No 2 (2020): IJOST: VOLUME 5, ISSUE 2, 2020
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ijost.v5i2.24617

Abstract

Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.
THE CONCEPT OF MASLAHAH IN ISLAMIC FINANCIAL LITERACY AMONG YOUTH IN BANK NEGARA MALAYSIA MUSEUM ART AND GALLERY Mahphoth, Mohd Halim; Sulaiman, Zuraidah
Jurisdictie: Jurnal Hukum dan Syariah Vol 11, No 2 (2020): Jurisdictie
Publisher : Fakultas Syariah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/j.v11i2.10864

Abstract

The effort to enhance financial literacy has become extremely important and is complementary to the initiative by Consumer Credit Act in order to strengthen the credit consumer protection framework in Malaysia. Therefore, Bank Negara Malaysia Museum Art and Gallery (BNM MAG) educates the public through exhibits that foster visitors’ understanding of financial knowledge especially the Sharia compliant matters at their Islamic Finance Gallery. This study examined the relationships between satisfying experiences and generic learning outcomes of youth visitors at BNM MAG. The study examined three key satisfying experiences that had significant and positive effects on the generic learning outcomes of youth visitors including affective, cognitive and sensory experiences. However, social experiences were not significant towards generic learning outcomes on youth visitors. This study provides insights and drive efforts to promote effective delivery of financial education initiatives to Malaysians in a sustainable manner. The authors expect that policymakers or museum managers could make use of the findings to improve Malaysians’ financial literacy in general, thus helping Malaysians making informed financial decisions. The study contributes to the advancement of Islamic financial education for the youth with the purpose of improving creative and productive attitudes.Upaya meningkatkan literasi keuangan menjadi sangat krusial dan mendukung inisiasi Undang-Undang Kredit Konsumen untuk memperkuat kerangka perlindungan kredit konsumen di Malaysia. Maka, Bank Negara Malaysia Museum Art and Gallery (BNM MAG) mengedukasi masyarakat melalui pameran yang memberikan pemahaman kepada pengunjung tentang keuangan khususnya yang berhubungan dengan syariah di Islamic Finance Gallery (Galeri Keuangan Syariah). Studi ini mengkaji hubungan antara kepuasan pengalaman dan hasil pembelajaran umum (generic learning outcomes/GLO) yang dialami pengunjung muda di BNM-MAG. Ada acuan kepuasan pengalaman yang dijadikan objek studi yang memiliki efek signifikan dan positif terhadap GLO di kalangan pengunjung muda termasuk pengalaman afektif, kognitif, dan sensori. Meskipun begitu, pengalaman sosial para pengunjung tidak signifikan terhadap GLO. Studi ini memberi wawasan dan mengenalkan usaha untuk mengenalkan penyampaian yang efektif tentang inisiasi pendidikan keuangan pada warga Malaysia dengan cara yang berkelanjutan. Penulis berharap agar pembuat kebijakan atau pengolah museum dapat memanfaatkan temuan ini untuk meningkatkan literasi keuangan warga Malaysia secara umum, dengan demikian membantu mereka untuk membuat keputusan keuangan yang tepat. Penelitian ini memiliki kontribusi meningkatkan pendidikan keuangan Islam bagi para pemuda dengan tujuan menumbuhkan sikap kreatif dan produktif.
Co-Authors Hidayat, Yusuf Murtadlo Nugraheni, Rury Puspo Dewi Dirgantari Sulaiman, Zuraidah