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All Journal International Journal of Applied Finance and Business Studies The Eastasouth Journal of Information System and Computer Science Journal of Humanities and Social Studies Dhana FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Variable Research Journal
Ambarita, Nita Priska
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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Journal : Variable Research Journal

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ANALYSIS OF QUEUE THEORY AND SERVICE OPTIMIZATION IN THE DRIVE THROUGH SYSTEM OF MCDONALD'S S. PARMAN, SAMARINDA BRANCH USING THE SINGLE SERVER SYSTEM MODEL Ambarita, Nita Priska
VARIABLE RESEARCH JOURNAL Vol. 2 No. 04 (2025): OCTOBER 2025
Publisher : Media Inovasi Pendidikan dan Publikasi

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Abstract

McDonald's is a multinational fast food company originating from the United States that implements a drive-thru system at some of their outlets. The purpose of this study is to see how optimal the service is at McDonald's drive thru S Parman Samarinda branch. McDonald's drive thru S Parman Samarinda branch uses a single server queue system. The results of this study show that a single server system is very appropriate to use because customers can be served well and get optimal time. If the arrival rate (λ) is 8 customers per hour and the service rate (μ) is 12 customers per hour, then the system is stable because λ < μ. This can be seen from the number of individuals or customers waiting in the queue (Lq), which amounted to 1.33. The average number of customers in the system (L) is a total of 2. The probability of the absence of an empty buyer or server (P0) is 33%.
Co-Authors Fitriyani, Siti Indra Permana, Indra Judijanto, Loso Martiyanti, Dwi Melda Aulia Ramadhani Muhammad Rinaldi Rahmat Purnomo, Rahmat Utama, I Wayan Karang