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All Journal Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Saputro, Hendra Nugroho
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Economics, Econometrics & Finance Education Social Sciences

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Pedoman Praktis Penyusunan Kamus Kompetensi Teknis Aparatur Sipil Negara Wahyuadianto, Agus; Saputro, Hendra Nugroho
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 23, No 1 (2020)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v23i1.155

Abstract

Competency dictionary and job standard for Indonesian civil servant has been exposed in The Decree of Ministry of Administrative and Bureaucratic Reform Number 38 Year of 2017. This decree gives ample explanation on managerial and social-cultural competencies, including the exact lists of competency titles and the application toward each job level. On the other hand, the similar treatment does not applied toward technical competency, only general guidance included. Since all ministries and non-ministerial government institutions must develop technical competency dictionary and job standard for their own governmental affairs, thus the need of the guidance is heightened. This study aims for creating practical guidance in developing technical competency dictionary along with the example. Qualitative approach with case study was used in this study. Moreover, data was gathered through literature examination, focus group discussion, and workshop. As the result, there are three steps in developing technical competency dictionary, ie: (1) identifying technical competency title using organization main duties and function cascading technique; (2) deciding technical competency levels using Taxonomy Bloom theory; and (3) writing down compatible behaviour indicators using guidance matrix. In addition, example provided for every step in order to ease the guidance practicality. Hopefully, this practical guidance could help human resource practitioner in developing technical competency dictionary, especially in Indonesian civil servant context. Furthermore, this article will add different perspective toward competency studies.
Inovasi Pelayanan pada Organisasi Publik Saputro, Hendra Nugroho
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.823

Abstract

Dalam era keterbukaan informasi dan revolusi industri 4.0, inovasi dalam pelayanan publik menjadi isu strategis. Pemanfaatan teknologi IoT memberikan kesempatan bagi masyarakat untuk dengan mudah memperoleh informasi dan layanan publik. Organisasi publik harus memberikan pelayanan publik yang lebih cepat, lebih mudah, dan responsif sesuai dengan harapan masyarakat. Inovasi pelayanan publik menjadi jalan alternatif bagi pemerintah dalam memecah kebuntuan birokrasi dan pelayanan publik yang memiliki banyak permasalahan. Inovasi pelayanan publik diperlukan untuk memperbaiki dan meningkatkan kualitas, efisiensi, dan efektivitas penyelenggaraan pelayanan publik. Inovasi harus dilakukan dengan berpedoman pada prinsip perbaikan efektivitas, peningkatan efisiensi, perbaikan kualitas pelayanan, tidak ada konflik kepentingan, berorientasi kepada kepentingan umum, memenuhi nilai kepatutan dan dapat dipertanggungjawabkan. Melalui buku “Inovasi Pelayanan pada Organisasi Publik”, Hadi Prabowo memberikan beberapa catatan tentang pentingnya inovasi pelayanan publik bagi organisasi publik dan bagaimana cara mengimplementasikannya.
Co-Authors Agus Wahyuadianto, Agus