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All Journal Jurnal Ilmiah Ekonomi Islam Manna Rafflesia
Sriyanto, Bambang
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Religion Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Bank Syariah (Studi Pada Masyarakat Eks Karesidenan Surakarta) Sriyanto, Bambang; Sumadi, Sumadi; Thoin, Muhammad
Jurnal Ilmiah Ekonomi Islam Vol 10, No 3 (2024): JIEI : Vol.10, No.3, 2024
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v10i3.13850

Abstract

Global technological developments make business competition increasingly competitive. The emergence of competitors in the same industry poses a threat to companies running their business. Ease of access to banking facilities makes it easy for consumers to differentiate the quality of bank services from other banks. For this reason, Islamic banking is competing fiercely to improve the quality of its services so that customer loyalty can be achieved. Facts have been found that customer loyalty can increase competitiveness. The role of customer loyalty is very crucial for companies, many experts examine the important contribution of customer loyalty to companies. The aim of this research is to find out whether service quality (Reliability, Guarantee, Physical Evidence, Empathy and Responsiveness) influences loyalty in Sharia Banks in the Surakarta Residency area. The research method uses quantitative primary data, multiple linear regression analysis approach and the SPSS program. From the test results, the number of respondents for this study was 75 respondents. These findings show that Reliability, Guarantee and physical evidence do not have a significant effect on Loyalty, while Empathy and Responsiveness have a significant effect on Loyalty in the former Surakarta Residency area.
Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Bank Syariah (Studi Pada Masyarakat Eks Karesidenan Surakarta) Sriyanto, Bambang; Sumadi, Sumadi; Thoin, Muhammad
Jurnal Ilmiah Ekonomi Islam Vol. 10 No. 3 (2024): JIEI : Vol.10, No.3, 2024
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v10i3.13850

Abstract

Global technological developments make business competition increasingly competitive. The emergence of competitors in the same industry poses a threat to companies running their business. Ease of access to banking facilities makes it easy for consumers to differentiate the quality of bank services from other banks. For this reason, Islamic banking is competing fiercely to improve the quality of its services so that customer loyalty can be achieved. Facts have been found that customer loyalty can increase competitiveness. The role of customer loyalty is very crucial for companies, many experts examine the important contribution of customer loyalty to companies. The aim of this research is to find out whether service quality (Reliability, Guarantee, Physical Evidence, Empathy and Responsiveness) influences loyalty in Sharia Banks in the Surakarta Residency area. The research method uses quantitative primary data, multiple linear regression analysis approach and the SPSS program. From the test results, the number of respondents for this study was 75 respondents. These findings show that Reliability, Guarantee and physical evidence do not have a significant effect on Loyalty, while Empathy and Responsiveness have a significant effect on Loyalty in the former Surakarta Residency area.
TEOLOGI DIGITAL DAN RELEVANSI MISI GEREJA DI ERA VIRTUAL: STUDI KRITIS EVANGELISASI ONLINE DI KALANGAN GENERASI MILENIAL DAN GEN Z Sriyanto, Bambang; Suseno, Aji
Manna Rafflesia Vol. 12 No. 1 (2025): Oktober
Publisher : Sekolah Tinggi Teologi Arastamar Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38091/man_raf.v12i1.623

Abstract

The sophistication of digital-based technology and communication has shaped a new culture that fundamentally changes the way humans relate to and understand reality, including in their spiritual lives. The Church, as a community of faith, is challenged to redefine its mission of proclaiming the Gospel to align with the dynamic and complex communication patterns of the digital generation. Unfortunately, many online evangelisation practices remain technical in nature and lack deep theological reflection. Millennials and Gen Z, as digital natives, show an interest in spirituality but feel disconnected from church institutions perceived as irrelevant. This study aims to develop a theology of mission to address the dynamics of digital evangelisation among these younger generations. Through a qualitative approach based on literature review, the conclusion of this study states that digital theology becomes a new foundation for relevant Gospel proclamation in the virtual era, especially in reaching Millennials and Gen Z who live in a digital culture. Online evangelism practices require the development of contextual, ethical, and authentic message-based digital missiology. Therefore, the church needs to reformulate its mission theology as a form of incarnational, dialogical, and transformative witness in the midst of an ever-evolving virtual world.
Co-Authors SUMADI SUMADI Suseno, Aji Thoin, Muhammad