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All Journal Equator Journal of Management and Entrepreneurship Indonesian Journal of Educational Studies KESMAS UWIGAMA: Jurnal Kesehatan Masyarakat
Nurwulan, Nurul Retno
Sampoerna University
Chemistry Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences

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Students Workload and Stress Level during COVID-19 Pandemic Nurwulan, Nurul Retno; Kurniawan, Bagus Aditya; Rahmasari, Dea Agatha; Rahmasanti, Jelita Widi; Abbas, Nur Aysah; Hadyanto, Muhamad Hirzi
Indonesian Journal of Educational Studies Vol 24, No 1 (2021): Indonesian Journal of Educational Studies
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ijes.v24i1.19674

Abstract

The COVID-19 pandemic requires the change from learning activities in the classroom to online classes. While it is safer during the pandemic, it could result in a variety of issues, including the increase of students’ stress levels. This study aimed to evaluate the effect of assignment workload on the stress level of college students. A total of 144 college students participated in the study. This study used quantitative research method with regression analysis as an approach to see the correlation between workload and stress levels in college students. The results showed that there is indeed a positive correlation between assignment workload and stress level. Additionally, we also found that gender significantly affected the stress level. Keywords: COVID-19, online classes, stress, assignment, workload.
Service Quality Evaluation in a Telecommunication Service Provider Nurwulan, Nurul Retno; Almansoori, Muzna Dhaiban Mohamed Dhaiban; Alhammadi, Salma Abdulla Mohamed Abdulla; Alhosani, Mohamed Khaleel Ahmed Ibrahim; Alhammadi, Hamad Mohamed Ahmed Marei
Equator Journal of Management and Entrepreneurship (EJME) Vol 14, No 1 (2026): Equator Journal of Management and Entrepreneurship
Publisher : Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/ejme.v14i1.102300

Abstract

This study evaluates service quality in a telecommunications service provider by identifying factors that influence customer satisfaction and retention. Using the SERVQUAL framework, the research assesses network reliability, service responsiveness, pricing perceptions, and customer support efficiency through a survey of 150 users supported by a literature review. Frequency analysis, correlation analysis, and regression modeling were applied to determine major service quality gaps. Results show that network reliability is the most critical concern: 36.7% of respondents experience frequent connectivity problems, while 26.7% report occasional interruptions. Customer service performance presents additional challenges, with 29.3% receiving no response to complaints and 26.7% facing service outages lasting more than a day. Perceived value for money significantly affects customer satisfaction and 23.3% of users report dissatisfaction with the service’s value. A notable 32.7% of respondents indicate intentions to switch providers, suggesting substantial retention risks. The findings highlight the need for AI-enabled customer service improvements, network infrastructure upgrades, and more competitive pricing strategies to enhance dependability and strengthen customer value perceptions. The study confirms that the SERVQUAL dimensions of reliability, responsiveness, and assurance are the strongest predictors of satisfaction, aligning with existing research. To maintain competitiveness, the priority should be in developing enhanced digital service platforms, improving customer engagement processes, and optimizing pricing structures to better meet user expectations.
School Furniture and Musculoskeletal Disorders in Left-Handed Students Nurwulan, Nurul Retno; Bella Kristiani, Adhelia
KESMAS UWIGAMA: Jurnal Kesehatan Masyarakat Vol 6 No 2 (2020): July-December
Publisher : Universitas Widya Gama Mahakam Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/kujkm.v6i2.957

Abstract

Background: Left-handed students face difficulties in the classroom since the furniture are designed for the right-handed population. Left-handed students are forced to adjust their posture in order to reach the table on the right side of the chair. This awkward posture may cause musculoskeletal disorders (MSDs) in left-handed students. Objectives: This study aimed to evaluate the impact of existing school furniture on the risk of MSDs in left-handed students. We also evaluated the potential benefit of the appropriate chair for left-handed students in reducing musculoskeletal discomforts. Research Methods: A total of 14 left-handed students were given the Nordic Musculoskeletal Questionnaires (NMQ) to identify their health problems related to school furniture. The deviation degree of neck and lower back from the upright sitting posture was used to evaluate the impact of the appropriate chair. Results: Pearson’s correlation showed that prolonged sitting, awkward posture, and class duration are related to the musculoskeletal discomforts. From the paired t-test evaluation, it is evident that the appropriate chair for left-handed students could reduce the deviation degree of neck and lower back from the upright sitting posture. Conclusion: The improper school furniture increases the risk of MSDs in left-handed students. A chair that could accommodate both the right-handed and left-handed students is important to reduce the risk of MSDs in students. Keywords: Left-handed; awkward postures; NMQ; musculoskeletal disorder.
Co-Authors Abbas, Nur Aysah Alhammadi, Hamad Mohamed Ahmed Marei Alhammadi, Salma Abdulla Mohamed Abdulla Alhosani, Mohamed Khaleel Ahmed Ibrahim Almansoori, Muzna Dhaiban Mohamed Dhaiban Bella Kristiani, Adhelia Hadyanto, Muhamad Hirzi Kurniawan, Bagus Aditya Rahmasanti, Jelita Widi Rahmasari, Dea Agatha