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All Journal JEKKP (JURNAL EKONOMI, KEUANGAN DAN KEBIJAKAN PUBLIK)
Nurfadilah, Ila
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Economics, Econometrics & Finance Social Sciences

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Kendala dan Strategi Peningkatan Layanan E-Samsat di Daerah Tertinggal Nurfadilah, Ila; Saputra, Ondy Asep
JEKKP (Jurnal Ekonomi, Keuangan dan Kebijakan Publik) Vol 7, No 1 (2025): Juli 2025
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jekkp.v7i1.11485

Abstract

E-Samsat is a digital innovation in the vehicle tax payment system aimed at facilitating online tax services. While its implementation has shown success in urban areas, deploying E-Samsat in underdeveloped regions still faces numerous challenges, including limited technological infrastructure, low digital literacy among citizens, and weak inter-agency coordination. This study aims to identify key obstacles in E-Samsat implementation in remote regions and to formulate strategies for improving service effectiveness. Using a qualitative approach, this research employs literature review and interviews with local tax officials. The findings indicate that effective strategies include strengthening digital infrastructure, enhancing community education, developing user-friendly applications, and institutional integration. These insights are expected to serve as a guideline for local governments to expand the reach and quality of E-Samsat services in an inclusive and sustainable manner. 
Co-Authors Ondy Asep Saputra