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Suprayitno, Sutiman &
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Decision Sciences, Operations Research & Management

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PENGARUH IMPLEMENTASI SISTEM SIM ONLINE TERHADAP PENINGKATAN KINERJA ANGGOTA DI POLRESTA SURAKARTA DENGAN KEPUASAN MASYARAKAT SEBAGAI VARIABEL MEDIASI Suprayitno, Sutiman &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 1 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This research aims to analyses (1) significance effect implementation ofthe SIM-online system on public satisfaction (2) significance effectimplementation of the SIM-online system on performance of the policemembers (3) significance effect public satisfaction on performance of thepolice members (4) the effect implementation of the SIM-online system onperformance of the police members mediated public satisfaction. Location ofthis research in Surakarta regency police department, using samples of 100communities who using services of SIM-online system with accidentalsampling technique. Data collecting with questionnaire technique throughvalidity and reliability test. To test hypothesis using path analysis. The resultshows that (1) implementation of the SIM-online system has significanceeffect on public satisfaction, so the hypothesis 1 accepted; (2)implementation of the SIM-online system has significance effect onperformance of the police members, so the hypothesis 2 accepted; (3) publicsatisfaction has significance effect on performance of the police members, sothe hypothesis 3 accepted; (4) the effect implementation of the SIM-onlinesystem on performance of the police members mediated public satisfaction,so the hypothesis 4 accepted.Keywords: implementation of the SIM-online system, public satisfaction,performance of the police members
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