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Lia Koestiaty
STMIK STI & K JAKARTA
Computer Science & IT

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APPLICATION THEORY ON QUEUE SERVICE SYSTEM OF THE BANK IN INDONESIA TELLER Lia Koestiaty; Drs. Eko Hadiyanto, MM Drs. Eko Hadiyanto, MM
Jurnal Sistem Informasi 1997
Publisher : STMIK JAKARTA STI&K

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Abstract

Combined model (M/M/1) and (M / M / S) customers will experience a hesitancy todetermine which queue should she entered, and also can cause queues on one teller sothat inefficient work time and the presence of other tellern . While using the modelsolutions are offered, namely the model (M / M / S) so customers can easily be servedand not confused determine the queue where they are going to live so that the numberof queues and customer waiting time can be reduced / minimized, and the efficiencyand effectiveness teller work can be controlled.
Co-Authors Eko Hadiyanto