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All Journal JIKA: Jurnal Ilmu Keuangan dan Perbankan PLAKAT : Jurnal Pelayanan Kepada Masyarakat Journal of Accounting and Management Innovation
Regita, Regita
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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PENGUKURAN KUALITAS PELAYANAN, HARGA DAN CUSTOMER VALUE TERHADAP KEPUASAN PELANGGAN TRANSPORTASI ONLINE BAGI KAUM MILLENIAL Indra, Dolly; Regita, Regita; Purba, John Tampil
Journal of Accounting and Management Innovation Vol 3, No 1 (2019)
Publisher : Universitas Pelita Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (578.712 KB)

Abstract

Seiring dengan transformasi ke era digital pada saat ini, transportasi online telah digemari di kalangan masyarakat. Dengan adanya transportasi online, masyarakat secara perlahan mulai meninggalkan transportasi konvensional dan beralih ke transportasi berbasis online. Salah satu transportasi online yang dikenal pada saat ini adalah GrabCar. Tujuan dari penelitian ini adalah untuk menganalisa pengaruh kualitas pelayanan, harga dan customer value terhadap kepuasan pelanggan transportasi online GrabCar. Penelitian ini menggunakan metode kuantitatif dengan teknik purposive sampling. Teknik analisis yang digunakan adalah regresi berganda dan testing asumsi klasik. Pengujian hipotesis menggunakan analisis regresi berganda dengan nilai signifikansi α= 5% (0,05). Hasil penelitian ini didapatkan temuan sebagai berikut: (1) Kualitas pelayanan berpengaruh secara signifikan terhadap customer value. (2) Harga berpengaruh secara signifikan terhadap customer value. (3) Customer Value berpengaruh secara signifikan terhadap kepuasan pelanggan transportasi online GrabCar. (4) Kualitas pelayanan berpengaruh secara signifikan terhadap kepuasan pelanggan transportasi online GrabCar. (5) Harga tidak berpengaruh secara signifikan terhadap kepuasan pelanggan transportasi online GrabCar. (6) Kualitas pelayanan, harga, dan customer value berpengaruh secara signifikan terhadap kepuasan pelanggan transportasi online GrabCar. Kata Kunci: kualitas pelayanan, customer value, harga, kepuasan pelanggan, transportasi online.
Bankruptcy Prediction Analysis using Altman Z-Score, Springate, and Zmijewski Methods Regita, Regita; Lubis, M Zaky Mubarak; Dewi, Novia Citra; Mohamad, Zam Zuriyati
Jurnal Ilmu Keuangan dan Perbankan (JIKA) Vol. 14 No. 1: December 2024
Publisher : Program Studi Keuangan & Perbankan, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jika.v14i1.14031

Abstract

This study aims to predict the bankruptcy of retail companies listed on the Indonesia Stock Exchange for the period 2020-2022 using the Altman Z-Score, Springate, and Zmijewski methods, and test for significant differences between the prediction results of the three methods. The selection of retail companies is up due to sales fluctuations and downward trends during the period 2020-2022. This study uses a quantitative approach with the Kruskal-Wallis test assisted by SPSS 22 software. The research sample was selected through a purposive sampling method so that 35 companies were obtained. The results find that there were companies experiencing bankruptcy for three consecutive years according to the three methods. The data obtained is not normally distributed and heterogeneous so it uses the Kruskal-Wallis Test. The results of the Kruskal Wallis Test show a significant value, meaning that there is a significant difference between the bankruptcy prediction results of the three methods. This is due to differences in financial ratios and bankruptcy criteria used in each method. Bankruptcy Prediction; Altman Z-Score; Springate; Zmijewski; Retail Company
Manunggal Daya Village: Building Independence Through Economic and Cultural Empowerment Arum Sary, Kezia; Saudi Firdaus, Muhammad; Lathifatunisa, Ani; Nor Aleyda, Siti; Adelina Panjaitan, Irma; Ariefudin, Rico; Ansarullah, Muhammad; Pratama Tulili, Hadie; Agustina, Sintanur; Giyofanni, Lims; Octavianur, Rima; Regita, Regita
Plakat : Jurnal Pelayanan Kepada Masyarakat Vol 6, No 2 (2024): Volume 6, Nomor 2 Desember Tahun 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/plakat.v6i2.17319

Abstract

This research aims to identify and analyze the potential of the Manunggal Daya Village community. The methods used are interviews, observation, concept preparation, and implementation process. Interviews were conducted with community leaders, local entrepreneurs, and farmers to obtain comprehensive information on existing potentials, totaling three people. Observations are carried out to understand real conditions in the field, such as educational facilities, agricultural practices and health services. From the results of this research, a video profile was created that displays these potentials, as an educational and promotional medium to attract the attention of parties interested in village development. The process of making a video profile of the potential of Manunggal Daya Village begins with preparing a thorough concept. This includes several interrelated strategic steps to ensure that the resulting video is able to convey the message in an effective and interesting way.  The findings obtained show that there is potential for the residents of Manunggal Daya Village in the fields of agriculture, economics, education and health. However, several challenges such as lack of facilities and facilities hinder the development of this potential. It is hoped that this research can become a reference for village development policies and improve the quality of life of the community.Pembuatan Video ini bertujuan untuk mengidentifikasi dan menganalisis potensi masyarakat Desa Manunggal Daya. Metode yang digunakan adalah wawancara, observasi, penyusunan konsep, dan proses pelaksanaan. Wawancara dilakukan dengan tokoh masyarakat, pengusaha lokal, dan petani untuk mendapatkan informasi yang komprehensif mengenai potensi yang ada yang berjumlah tiga orang. Observasi dilakukan untuk memahami kondisi nyata di lapangan, seperti sarana pendidikan, praktik pertanian, dan layanan kesehatan. Dari hasil perancangan ini, dibuatlah video profil yang menampilkan potensi-potensi tersebut, sebagai media edukasi dan promosi untuk menarik perhatian pihak-pihak yang berkepentingan dalam pengembangan desa. Proses pembuatan video profil potensi Desa Manunggal Daya dimulai dengan penyusunan konsep yang matang. Hal ini mencakup beberapa langkah strategis yang saling berkaitan untuk memastikan bahwa video yang dihasilkan mampu menyampaikan pesan dengan cara yang efektif dan menarik.  Adapun temuan yang didapatkan menunjukkan adanya potensi warga Desa Manunggal Daya dalam bidang pertanian, ekonomi, pendidikan, dan kesehatan. Namun, beberapa tantangan seperti kurangnya sarana dan fasilitas menghambat perkembangan potensi tersebut. Pembuatan video ini diharapkan dapat menjadi referensi bagi kebijakan pembangunan desa dan peningkatan kualitas hidup masyarakat.
Co-Authors Adelina Panjaitan, Irma Agustina, Sintanur Ansarullah, Muhammad Ariefudin, Rico Arum Sary, Kezia DEWI, NOVIA CITRA Giyofanni, Lims Lathifatunisa, Ani Lubis, M Zaky Mubarak Mohamad, Zam Zuriyati Nor Aleyda, Siti Octavianur, Rima Pratama Tulili, Hadie Purba, John Tampil Saudi Firdaus, Muhammad Yundari, Yundari