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Ningroem, Elva Rona
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Social Sciences

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PROSES KOMUNIKASI HUMAS POLDA SUMBAR (Studi Deskriptif Humas Yang Objektif, Dipercaya dan Partisipasi) Sahman, Sahman; Arif, Ernita; Ningroem, Elva Rona
JISPO Jurnal Ilmu Sosial dan Ilmu Politik Vol. 9 No. 1 (2019): JISPO Vol 9 No 1 2019
Publisher : Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jispo.v9i1.4611

Abstract

This study aims to describe and analyze the process of drafting the message, the process of delivering messages, receiving the message itself for the public and finding obstacles and proposing communication in the form of providing information in the West Sumatra Police Public Relations environment. This research was conducted using qualitative methods. Public Relations in other terms also called Public Relations (PR) is the main branch in the study of communication science. Communication skills are the main things that must be developed both academically and in operational activities. In the world of Public Relations (PR) communication is the main expertise that must be owned by a public relations officer, with the communication expected to have similarities between the organization and the public and the formation of favorable public opinion, so that public relations in West Sumatra Police can promote how the process of communication is objective, trusted and participation.
MEMAHAMI DIALEKSI KONFLIK KERJA DAN PENGALAMAN KOMUNIKASI KARYAWAN DALAM PROSES RESOLUSI KONFLIK DI KANTOR IMIGRASI PADANG Astuti, Novena Puji; Arif, Ernita; Ningroem, Elva Rona
JISPO Jurnal Ilmu Sosial dan Ilmu Politik Vol. 9 No. 1 (2019): JISPO Vol 9 No 1 2019
Publisher : Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jispo.v9i1.4638

Abstract

This research was motivated by the emergence of work conflict in the scope of work in Padang Immigration Office. It happens because employees have different cultural characteristics and characters. The purpose of this study was to understand how the dialectics of conflict occur in employees and understand how the communication experience of employee in the process of resolving work conflicts. The study was conducted using Leslie A. Baxter's Relational Dialectic Theory, conducted on 10 employees using the phenomenological analysis method of Van Kaam. The results showed that the dialectic of conflict between employees occurred quite varied. First, there is a contradiction between the desire to get closer or distance themselves if there is a conflict. Second, competition contradiction of positions occured, because between employees have the nature of competing to achieve life goals. Third, contradictions between the desire to be open or closed with fellow employees, the informants try to open each other but still have confidential information in colleague's relationships. Communication experience in the conflict resolution process, used by employees is effective or ineffective conflict management.
PERAN KOMUNIKASI INTERPERSONAL DALAM MENINGKATKAN PENGETAHUAN PEMOHON PASPOR (Studi Pada Petugas Imigrasi Kelas I TPI Kota Padang) Sari, Lany Puspa; Ningroem, Elva Rona; Asrinaldi, Asrinaldi
JISPO Jurnal Ilmu Sosial dan Ilmu Politik Vol. 9 No. 1 (2019): JISPO Vol 9 No 1 2019
Publisher : Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jispo.v9i1.4641

Abstract

The role of interpersonal communication in public services is very important to support the quality of public services in each agency, especially in government agencies. With the optimal role of interpersonal communication in public service, the information conveyed by communicators to communicants regarding knowledge and understanding of procedures or the process of making passports, will make the service process effective. This study used descriptive qualitative method. From the research conducted, conclusions have been drawn, interpersonal communication that occurs between the officers of the Immigration Office and passport maker, is well established, where the passport maker can understand and understand the information related to the passport-making process, which starts with registering online using the application and inputting data based on the applicant's NIK, then set a date choice for the collection of materials as well as the schedule of interviews and photos. The applicant also easily knows how much it will take to arrange a passport and how long it will take to get a passport book.
Co-Authors Asrinaldi Asrinaldi Astuti, Novena Puji Ernita Arif Sahman, Sahman Sari, Lany Puspa