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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik
Arief, Andi Moh Rifiyan
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Social Sciences

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PENGAMBILAN KEPUTUSAN PEMBELIAN PAKET UMRAH DI PAKEM TOURS PEKANBARU Puspita, Hamlah Rizqi Dwi; Arief, Andi Moh Rifiyan
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi II Juli - Desember 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The Tourism Industry can create a travel experience for tourists with product service activities provided. Many of the Hajj and Umrah travel companies, become a challenge for the travel bureau in giving full confidence to pilgrims in the decision making they choose. The strategy of the travel party in advancing and maintaining its business certainly needs the full trust of pilgrims in choosing the travel agency. The focus of research that makes reference in congregational decisions is the introduction of needs, the search for alternative information, the assessment of various kinds of information obtained, the decision to buy, and the evaluation after purchase. This study aims to find out how the process of decision making for the purchase of an Umrah package in Pakem tours Pekanbaru. The quantitative descriptive approach method can provide a detailed description of the problem under study.The sampling method used in this study was a simple random sampling sample with a total sample of 73 people obtained using the formula from Ridwan, data collection techniques in this study using observation, questionnaires, and documentation. This study uses a measurement technique with a Likert scale. The results of this study use that decision making on purchasing Umroh packages in Pakem tours Pekanbaru shows that the decision making process greatly affects consumers in making decisions on buying Umroh packages in Pakem tours Pekanbaru. Keywords: Decision making, Umrah Package, Travel Bureau
FAKTOR-FAKTOR KOORDINASI FOOD AND BEVERAGE DEPARTMENT DALAM OPERASIONAL KERJA DI FOX HOTEL PEKANBARU PROVINSI RIAU Iswanti, Windi; Arief, Andi Moh Rifiyan
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 8: Edisi I Januari - Juni 2021
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Coordination is the most important part in a smooth work. The coordination factors consist of unity of action, communication, discipline and division of labor. This study aims to determine how work coordination is, the factors that affect work coordination and the efforts of the hotel to improve work coordination on Food and Beverage Products at Fox Hotel Pekanbaru.In this study, the author used qualitative methods as a procedure for processing data. The data collection techniques used were observation, interviews and documentation of FBM (Food and Beverage Manager), Executive Chef, Chef De Partie, Demi Chef, Cook and Cook Helper Fox Hotel Pekanbaru.After conducting interviews with resource persons, the authorr concluded that the work coordination factors at Fox Hotel Pekanbaru's Food and Beverage Product were running well even though there were several obstacles such as communication errors but could be followed up properly by the hotel by doing weekly briefing, technical meetings and job evaluation.                                                                                                                   Keywords: Coordination, Operational, Communication, Food and beverage Product. 
Co-Authors Iswanti, Windi Puspita, Hamlah Rizqi Dwi