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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Ardianto, Riki
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Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGA TERHADAP KEPUASAN KONSUMEN PADA HOTEL NEW HOLLYWOOD PEKANBARU Ardianto, Riki; Sutrisna, Endang
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi I Januari - Juni 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research was conducted at Hotel New Hollywood Pekanbaru located at Jalan Kuantan Raya No. 120, Pekanbaru. The purpose of this study was to determine the effect of service quality and pricing on consumer satisfaction at Hotel New Hollywood Pekanbaru partially and simultaneously. In this research the method used is quantitative descriptive analysis with SPSS program. The population in this study were all visitors staying at the Hotel New Hollywood Pekanbaru in the last year of 2018 totaling 23,585 people. Where the samples in this study were Hotel New Hollywood Pekanbaru consumers as many as 100 respondents. To determine the sample using the Slovin formula, a non-probability sampling technique with an accidental sampling technique. Data collection techniques through interviews and questionnaires, types and sources of data using primary data and secondary data, measurement techniques using a Likert scale.From the analysis of data which includes validity, reliability, simple linear analysis, multiple linear analysis, determination analysis and significance test with t test (partial test), and F test (simultaneous). The results of this study indicate that the results of the first t test hypothesis testing, service quality on customer satisfaction is t arithmetic (6,782)> t table (1,6605) means that service quality has a significant effect on customer satisfaction. second, price fixing on customer satisfaction is t arithmetic (6,965)> t table (1,6605) means that price setting has a significant effect on customer satisfaction. F Test Results of service quality have a significant effect on customer satisfaction, namely F arithmetic (33,737)> F tables (3,09). This means that service quality and price setting simultaneously have a significant effect on customer satisfaction at Hotel New Hollywood Pekanbaru. Keywords: Service Quality, Pricing, Consumer Satisfaction
Determinants of Tax Compliance In Indonesia : A Literature Review Ardianto, Riki; Tjaraka, Heru
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4588

Abstract

Tax compliance is an important aspect in the optimization of state revenue but is currently still a significant challenge. The large number of articles on tax compliance in Indonesia prompted the author to conduct a thorough examination of the literature from journals specializing in accounting and taxation. This research is a literature study that aims to identify and analyze the various determinants that influence tax compliance in Indonesia. Through a review of a number of relevant scholarly articles, journals and research reports within the last ten years, this study found that tax compliance is influenced by various factors, both internal to the taxpayer and external to tax policy and services. These factors are shown to play an important role in shaping compliance behavior. The findings of our study indicate the need for further research development and a comprehensive approach based on understanding taxpayer behavior is needed in designing strategies to improve tax compliance in Indonesia
Co-Authors Endang Sutrisna Heru Tjaraka