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All Journal Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Damayanti, Astri
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Strategi Manajemen Komunikasi Pimpinan dalam Meningkatkan Kualitas Pelayanan Karyawan di Brastagi Supermarket Medan Damayanti, Astri; Hardiyanto, Sigit
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 3, No 3 (2024): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v3i3.21968

Abstract

The communication management strategy of a company's leadership is the key to a company's managerial system in improving service quality. Brastagi Supermarket is one of the companies that is considered to have quite good service, this is proven by the number of consumers who shop at Brastagi supermarket from year to year increasing or being able to maintain the number of consumers every month at 140 thousand consumers. If you don't have good service quality, consumers will move and shop at other supermarkets. Therefore, the aim of the research is to find out about leadership communication management strategies in improving the quality of employee service at Brastagi Supermarket Medan. The type of research used is qualitative, using interview data collection methods, and using data analysis techniques, namely data collection, data reduction, data presentation, and drawing conclusions. The results of the research show that the leadership communication management strategy in improving the quality of employee service at the Brastagi Supermarket in Medan has been carried out well by compiling and designing job descriptions for employees, providing guidance to have a friendly attitude, be polite, smile and be honest.
Default of the Construction Service Provider as a Reason for Termination of the Construction Work Contract Pratama, Febrian Rizki; Abdillah, Maulana Farhan; Nuralify, Mohammad; Damayanti, Astri; AR, Febriyanti Putri
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 002 (2024): Pena Justisia (Special Issue)
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i3.5165

Abstract

Termination of a construction contract can be carried out if it arises as a result of failure to fulfill the obligations of one of the parties, in this case a wanprestatie occurs. Therefore, what form of wanprestatie is committed by the service provider is the reason for terminating the contract and what legal remedies can be taken to terminate the construction contract due to wanprestatie. The aim of this research is to analyze the form of wanprestatie by service provider as a reason for terminating the contract and analyzing the legal remedies taken by the construction service provider to terminate the contract due to wanprestatie. This research uses normative legal research using statute approaches, conceptual approaches, and case approaches. The first result is that the form of contract termination is in the form of a fundamental error with a benchmark, namely a form of wanprestatie committed by the service provider as a reason for terminating the contract by the service user, namely in the form of a fundamental error, such as work delays with a benchmark, namely the service provider has not been able to fulfill the work progress specified. It is agreed by the service user or service provider that they have not carried out their work after one month of signing the contract so that the service user gives a warning letter to the service provider to be given time to correct their negligence within the specified time period, which is done by giving a warning letter 3 (three) times. The second result is that service providers can take legal remedies against unilateral contract termination if they go through non-litigation, then they can take deliberation, mediation, conciliation and arbitration. Not only that, settlement can also be done through a dispute council. If using litigation, the service provider can make file a lawsuit in the District Court.
Co-Authors Abdillah, Maulana Farhan AR, Febriyanti Putri Nuralify, Mohammad Pratama, Febrian Rizki Sigit Hardiyanto