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All Journal Jurnal Rekayasa dan Manajemen Sistem Industri
Ramadhan, Hanif Riyad
Universitas Brawijaya
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Mathematics

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UPAYA PENINGKATAN KUALITAS PELAYANAN PELANGGAN DENGAN INTEGRASI SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD) Ramadhan, Hanif Riyad; Setyanto, Nasir Widha; Himawan, Rakhmat
Jurnal Rekayasa dan Manajemen Sistem Industri Vol 6, No 2 (2018)
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Abstract

Jika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui email hanif.ramadhan30@gmail.com, nazzyr_lin@ub.ac.id, himawan@ub.ac.id.
Co-Authors Nasir Widha Setyanto Rakhmat Himawan