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All Journal Sosio e-kons Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI)
Azwar, Hanifah
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Sistem Pendukung Keputusan Penerimaan Karyawan Menggunakan Metode SAW pada Salon Geum Nails Terry, Jason; Mustari, Dewi; Azwar, Hanifah
Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI) Vol 5, No 02 (2024): Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI)
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/jrami.v5i2.8668

Abstract

Penerimaan karyawan merupakan salah satu kegiatan pengelolaan sumber daya manusia. Pada Salon Geum Nails, penerimaan karyawan masih dilakukan secara subjektif, manual, tidak efisien, dan belum menggunakan sistem pendukung keputusan. Tujuan penelitian ini adalah untuk merancang sistem pendukung keputusan penerimaan karyawan pada Salon Geum Nails dan memberikan hasil penerimaan karyawan yang objektif, efektif, dan efisien dengan mengimplementasikan metode Simple Additive Weighting (SAW) pada aplikasi sistem pendukung keputusan penerimaan karyawan pada Salon Geum Nails. Metode penelitian yang digunakan adalah metode penelitian kualitatif. Algoritma yang diimplementasikan ke sistem adalah Simple Additive Weighting (SAW). Hasil penelitian yang didapatkan adalah aplikasi sistem pendukung keputusan penerimaan karyawan dengan mengimplementasikan metode Simple Additive Weighting (SAW) yang dapat membantu penentuan karyawan baru pada Salon Geum Nails.
Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Azwar, Hanifah
Sosio e-Kons Vol 11, No 3 (2019): Sosio e-Kons
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/sosioekons.v11i3.3629

Abstract

This study aims to analyze public satisfaction with public services (BPJS Health case studies in the Cikarang Industrial Area) in term of internal and external aspects so BPJS Health Care's performance and service can be seen to provide the satisfaction for customers. The external aspects analysis including the dimensions of rate new customer acquisition, customer acquisition, responding customer complaint, customer satisfaction and customer benefit. The analysis of the internal aspects including the dimensions of innovation, operation and after sales service. The Methode of this research is mixed method. Data collection techniques used in this research is quantitative and qualitative type with the descriptive design. The result of the study is, still there are the indicators of satisfaction which still delivery below expectations, indicated by the gap between customer expectations with services perceived. There are still a shortcomings perceived, espesially in the service delivery in the process of services performance of National Social and Healthcare Security (BPJS) that has been run. The advice is the improvement of the service performance attributes that are still perceived below expectations, as well as the increased service performance in providing inpatient, medical personnel and human resources.
Co-Authors Dewi Mustari, Dewi Terry, Jason