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All Journal PROCEEDING IC-ITECHS 2014 Pilar Teknologi : Jurnal Penelitian Ilmu-ilmu Teknik Journal of Soft Computing Exploration
STT, Latjuba Sofyana
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Computer Science & IT Education

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Analisis Sistem Informasi CRM Untuk Meningkatkan Pelayanan dengan Pendekatan SDLC (Studi Kasus: UMKM “SAKTI”) STT, Latjuba Sofyana; Putera, Andi Rahman
JURNAL PILAR TEKNOLOGI : Jurnal Ilmiah Ilmu Ilmu Teknik Vol 4, No 2 (2019): JURNAL PILAR TEKNOLOGI
Publisher : LPPM Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/piltek.v4i2.41

Abstract

The development of information technology is endless. Every day there is something new that we can find outside. Will affect many sectors. One of the fastest growing is UMKM. Screen printing and convection is one of the UMKM that produces and sells plain shirts and screen printing. To improve its services, screen printing and convection information systems need to be developed so that the service is more optimal, effective and efficient. Customer Relationship Management (CRM) is a core business strategy that can support, obtain and retain customers. Based on the results of the needs analysis and system analysis of the company that can be known about the CRM modules needed for the system are Customer Service and Support (CSS) and Entreprise Marketing Automation (EMA).
Enterprise Architecture Planning Information System at Bus Rental Service Company STT, Latjuba Sofyana; Yunitasari, Yessi; Budi, Belca Setya
IC-ITECHS Vol 5 No 1 (2024): IC-ITECHS
Publisher : LPPM STIKI Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/ic-itechs.v5i1.1598

Abstract

In increasing customer satisfaction, convenience and improving the quality of the company. The company engaged in bus rental services is PT. Transaba wants to have a digital platform and an integrated management system in the Company. One way is to do enterprise architecture planning to find out what systems/applications are urgent to create. The EAP framework provides the direction desired by the Company with its stages, including planning initiation, business modeling, current systems and technologies, data architecture and application architecture, and technology architecture. In this planning, the Company's directions and guidance regarding what must be done first to achieve the objectives, namely Procurement and installation of infrastructure, Customer Management System, Reservation management system, Scheduling and route system and Human Resources Training
Sound detection of gamelan musical instruments using teachable machine Yunitasari, Yessi; Asyhari, Moch Yusuf; Kurniawati, Inung Diah; STT, Latjuba Sofyana
Journal of Soft Computing Exploration Vol. 6 No. 2 (2025): June 2025
Publisher : SHM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/joscex.v6i2.576

Abstract

Gamelan is an instrument of musical expression that has an aesthetic function related to social, moral, and spiritual values. Gamelan consists of a variety of musical instruments that have a unique sound. In this study, the sound detection of nine gamelan musical instruments was carried out using a teachable machine. The gamelan musical instruments detected included gong, kenong, saron, bonang, gambang, kendang, flute, siter, and rebab. The algorithm used is CNN. The CNN algorithm has a fairly good performance for the sound detection process. The test results of the built model show an "acc" value of 25 ranging from 0.99 to 1, which indicates that the model achieves an accuracy rate of 99% to 100% on the training dataset. At the same time, "test accuracy" refers to a measure of the model's effectiveness in predicting data it has not encountered during training. The "test accuracy" score varied from 0. 83, which shows that the validation data has an accuracy of 83%.
Co-Authors Budi, Belca Setya Kurniawati, Inung Diah Moch Yusuf Asyhari Putera, Andi Rahman Yessi Yunitasari