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Amjad, Shehla
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Assessment of Total Quality Management Practices and Organizational Development. (The case of Telecom Services Sector of Pakistan) Sajjad, Faiza; Amjad, Shehla
Mediterranean Journal of Social Sciences Vol. 2 No. 2 (2011): May 2011
Publisher : Richtmann Publishing

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Abstract

The main purpose of this study is to determine the various benefits an organization can derive from the application of totalquality management practices, or the relationship between total quality management and quality outcomes/benefits in services sector oftelecom industry of Pakistan. The study is based on primary and secondary data. Eight most important constructs were found throughliterature review for conceptual framework in this study. Primary data is collected through questionnaires. The same questionnaire wasused in comparison of TQM practices in different countries such as India, USA, Mexico, China and Norway. The theoreticalframework adopted is by Raghunathan et al. (1999). Findings revealed that TQM practices and implementation have positive effects onquality benefits or outcome (productivity, profitability, competitive position, reduce customer complaints, cost reduction, reduce rework level,reduces scrap level, stay in business) in services sector of telecom industry of Pakistan. Benchmarking also plays a significant role in thedevelopment of organizations. In addition to the research data, findings from different field studies and other research works have furthersupported conclusion drawn from this research, that TQM practices have positive effect on organizational development. The findings basedon this empirical research would be useful to both decision makers and researchers.
Cultural Diversity in Pakistan: National vs Provincial Shah, Syed Afzal Moshadi; Amjad, Shehla
Mediterranean Journal of Social Sciences Vol. 2 No. 2 (2011): May 2011
Publisher : Richtmann Publishing

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The purpose of the research was to investigate the cultural dimensions of the four provinces of Pakistan i.e. KhyberPakhtunkhwa, Punjab, Sindh, Balochistan of Pakistan and their comparison with national culture. The research capitalizes upon themethodology devised by Hofstede et. al (2008) in order to investigate the cultural dimensions. A total 557 questionnaires were used inorder to reach the final analysis by using descriptive statistics and test of significance. Research findings show an existence of a culturaldiversity among different provinces of Pakistan, where Khyber Pakhtunkhwa (KPK) possessing the most distinctive culture. Besideprovincial disparity with national culture on one to one basis, it does not affect the results on aggregate basis. Hence the national cultureremains a true representation of the country. The nature of subcultures within provinces and the level of their impact was the majorlimitation of the research. The research would benefit businesses in Pakistan at large both local and Multi-national organizations.VSM-08 is the latest version of all the methodologies devised by Hofstede. No study has yet been conducted in Pakistan to identifycultural dimensions on province level using the parameters defined in this model. Future research on different management and marketingaspects in Pakistani culture can be conducted in the light of this research.
Co-Authors Sajjad, Faiza Shah, Syed Afzal Moshadi