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All Journal Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang
YADISAR, A.M.
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Education Social Sciences

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STRATEGI PENINGKATAN KAPASITAS APARATUR DALAM MENGOPTIMALKAN PELAYANAN PUBLIK Yadisar, A.M.
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 23 No 1 (2025): FOKUS Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kap
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v23i1.1453

Abstract

Capacity building of local government apparatus is a strategic step in facing increasingly complex public service challenges. A competent and professional apparatus is needed to support responsive, transparent, and quality services. This research aims to explore strategies to increase the capacity of the apparatus through training approaches, bureaucratic reform, utilisation of information and communication technology, and multi-stakeholder collaboration. The research method used is qualitative with a descriptive approach, involving in-depth interviews, documentation studies, and observation. The results show that competency-based training programmes, adaptive bureaucratic reforms, digital infrastructure development, and participatory approaches are key factors in improving apparatus capacity. However, challenges such as budget constraints, resistance to change, and competency gaps between agencies are still obstacles that need to be overcome. This study recommends the importance of consistent policy support, strengthening cross-sectoral cooperation, and periodic evaluation to ensure the sustainability of the apparatus capacity building programme. With the right strategy, it is expected that optimal public services and good governance can be achieved.
STRATEGI PELAYANAN PUBLIK YANG BERORIENTASI KEPADA PENGGUNA LAYANAN PUBLIK Yadisar, A.M.
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 23 No 2 (2025): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v23i2.1630

Abstract

Classic problems in public services such as complicated procedures and low user satisfaction require a strategy update that is oriented to the needs of the community. This study aims to formulate a strategy for developing user-based public services at the Population and Civil Registration Office of Sintang Regency through a qualitative approach. Using in-depth interviews and document studies, this study found that bureaucratic reform and organizational culture have a significant influence on service quality. Implementation of the values of service ethics, accountability, and public responsibility are key factors. Public service development strategies will be effective if they are designed integratively-involving organizational structure, technology, human resources, and institutional values together. Service strategies cannot stand alone without the support of cross-field coordination, simplification of regulations, and data-based evaluation. The conclusion confirms that the success of public service development lies in changing the work culture of the apparatus that focuses on user satisfaction and procedural efficiency. It is expected that service providers can develop a roadmap, increase human resource capacity, strengthen participatory evaluation systems, develop user-friendly digital applications, simplify service structures and procedures adaptively, instill a work culture of public services, increase public digital literacy, ensure the sustainability of service innovation.
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