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All Journal Journal of Humanities and Social Studies Publica: Jurnal Pemikiran Administrasi Negara
Kusdinar, Rika
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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QUALITY OF POPULATION DOCUMENT PUBLISHING SERVICE OF MIGRATION CITIZENS AFFECTED BY CISUNDAWU TOLL PROJECT IN RANCAKALONG DISTRICT SUMEDANG REGENCY Kusdinar, Rika; ., Ramdani
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 1 (2021): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v5i1.3204

Abstract

This study aims to analyze problems regarding service quality, inhibiting factors of service quality, and efforts to improve the quality of service for publishing population documents in the integrated services section in Rancakalong District, Sumedang Regency. The method used in the preparation of this thesis is qualitative research methods. Data collection techniques are carried out through library research and field studies which include: observation, interviews, documentation study, and triangulation. The determination of the sample / informant in this study was carried out using purposive sampling. Furthermore, data analysis is carried out by referring to the technical analysis of the miles and Huberman models, namely: data reduction, data display, and conclusion drawing / verification (conclusion). Sources of data / informants in this study are: Head of Sub-District, Head of Sub-District Secretariat, Public Service Sub-Division, Head of General Subdivision, Assets and Administration, Governance Section. Based on the results of interviews, observations and documentation results, data analysis is then obtained that the quality of service for the publication of population documents at the service section of Rancakalong District, Sumedang Regency can be said to be quite good, it can be seen in the aspects of reliability, tangibles, responsiveness, assurance, and empathy. Although there are still obstacles that occur in the process of improving service quality, namely service procedures and service flows that not many people understand or have not been maximally socialized to the community. Efforts are made to overcome barriers to improving service quality, namely by the existence of effective communication, giving authority, giving motivation, training on services.
ANALYSIS OF ORGANIZATIONAL COMMUNICATIONS IN THE EARLY-AGE MARRIAGE PREVENTION PROGRAM IN THE POPULATION AND FAMILY PLANNING CONTROL OFFICE OF SUMEDANG REGENCY Kusdinar, Rika; Gustiani, Siti Aisyah
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 4, No 2 (2020): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v4i2.2469

Abstract

The purpose of the research that researchers do is to find out the extent of Organizational Communication in the Population and Family Planning Control Office of Sumedang Regency. The method used in this study is a qualitative research method which is used in research based on the philosophy of postpositivism, used to examine the natural conditions of objects, where researchers act as key instruments, data collection techniques are carried out by triangulation (combined), data analysis is inductive, and qualitative research results emphasize more meaning than generalization. The technique used in taking samples is to use purposive sampling, which is sampling based on needs, so the samples in this study were 4 people. As for what is determined to be the informant in this study are the executors who are considered to have authority, information, and are involved in organizational communication in the early marriage prevention program at the Population and Family Planning Control Office of Sumedang Regency. Based on the results of the study, researchers can describe that organizational communication in early marriage prevention programs in the Population Control and Family Planning Office of Sumedang Regency can be said to be quite good, but on the other hand there are problems regarding the flow of communication downward namely not creating integration between fields, where employees have not can innovate the process of socialization activities to the community. And in cross-channel communication that is still less effective the delivery of information by employees to the public in responding to socialization activities.
Formation Of Public Policy in The Digital Era: Implications for Public Administration Kusdinar, Rika; Wijaya, Putra Pratama
Publica: Jurnal Pemikiran Administrasi Negara Vol. 17 No. 2 (2025): Publica
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v17i2.47339

Abstract

This study explores the dynamic of digital transformation in public service delivery, focusing on how technological advancements reshape public policy formulation. The objectives are to analyse the challenges and opportunities presented by the integration of digital technologies such as big data, artificial intelligent, and electronic based government system in fostering more inclusive, efficient, and responsive public services. Using a qualitative descriptive approach based on secondary data, the research examines the shift from a traditional bureaucratic model to a participatory and citizen-centred public service paradigm aligned with the principles of the new public services. The findings indicate that digital platforms empower citizens to engage in policy discourse, while big data analytics offer valuable insights into public needs and behaviours. However, this study highlights critical challenges, including privacy concerns, misinformation, and digital inequality. The implementation of SPBE demonstrates the potential for real-time, location-independent service delivery, yet requires adequate infrastructure and data governance frameworks. The research recommends that policymakers invest in robust digital ecosystems, enhancing data security, and promote digital literacy to maximize the benefits of transformation. Overall, the study concludes that digital innovation, if managed inclusively and ethically, can significantly enhance the effectiveness of public service and governance in the digital era.
Co-Authors Gustiani, Siti Aisyah Ramdani . Wijaya, Putra Pratama