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All Journal Journal of Humanities and Social Studies Publica: Jurnal Pemikiran Administrasi Negara Journal of Regional Public Administration
Kusdinar, Rika
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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QUALITY OF POPULATION DOCUMENT PUBLISHING SERVICE OF MIGRATION CITIZENS AFFECTED BY CISUNDAWU TOLL PROJECT IN RANCAKALONG DISTRICT SUMEDANG REGENCY Kusdinar, Rika; ., Ramdani
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 1 (2021): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v5i1.3204

Abstract

This study aims to analyze problems regarding service quality, inhibiting factors of service quality, and efforts to improve the quality of service for publishing population documents in the integrated services section in Rancakalong District, Sumedang Regency. The method used in the preparation of this thesis is qualitative research methods. Data collection techniques are carried out through library research and field studies which include: observation, interviews, documentation study, and triangulation. The determination of the sample / informant in this study was carried out using purposive sampling. Furthermore, data analysis is carried out by referring to the technical analysis of the miles and Huberman models, namely: data reduction, data display, and conclusion drawing / verification (conclusion). Sources of data / informants in this study are: Head of Sub-District, Head of Sub-District Secretariat, Public Service Sub-Division, Head of General Subdivision, Assets and Administration, Governance Section. Based on the results of interviews, observations and documentation results, data analysis is then obtained that the quality of service for the publication of population documents at the service section of Rancakalong District, Sumedang Regency can be said to be quite good, it can be seen in the aspects of reliability, tangibles, responsiveness, assurance, and empathy. Although there are still obstacles that occur in the process of improving service quality, namely service procedures and service flows that not many people understand or have not been maximally socialized to the community. Efforts are made to overcome barriers to improving service quality, namely by the existence of effective communication, giving authority, giving motivation, training on services.
ANALYSIS OF ORGANIZATIONAL COMMUNICATIONS IN THE EARLY-AGE MARRIAGE PREVENTION PROGRAM IN THE POPULATION AND FAMILY PLANNING CONTROL OFFICE OF SUMEDANG REGENCY Kusdinar, Rika; Gustiani, Siti Aisyah
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 4, No 2 (2020): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v4i2.2469

Abstract

The purpose of the research that researchers do is to find out the extent of Organizational Communication in the Population and Family Planning Control Office of Sumedang Regency. The method used in this study is a qualitative research method which is used in research based on the philosophy of postpositivism, used to examine the natural conditions of objects, where researchers act as key instruments, data collection techniques are carried out by triangulation (combined), data analysis is inductive, and qualitative research results emphasize more meaning than generalization. The technique used in taking samples is to use purposive sampling, which is sampling based on needs, so the samples in this study were 4 people. As for what is determined to be the informant in this study are the executors who are considered to have authority, information, and are involved in organizational communication in the early marriage prevention program at the Population and Family Planning Control Office of Sumedang Regency. Based on the results of the study, researchers can describe that organizational communication in early marriage prevention programs in the Population Control and Family Planning Office of Sumedang Regency can be said to be quite good, but on the other hand there are problems regarding the flow of communication downward namely not creating integration between fields, where employees have not can innovate the process of socialization activities to the community. And in cross-channel communication that is still less effective the delivery of information by employees to the public in responding to socialization activities.
Formation Of Public Policy in The Digital Era: Implications for Public Administration Kusdinar, Rika; Wijaya, Putra Pratama
Publica: Jurnal Pemikiran Administrasi Negara Vol. 17 No. 2 (2025): Publica
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v17i2.47339

Abstract

This study explores the dynamic of digital transformation in public service delivery, focusing on how technological advancements reshape public policy formulation. The objectives are to analyse the challenges and opportunities presented by the integration of digital technologies such as big data, artificial intelligent, and electronic based government system in fostering more inclusive, efficient, and responsive public services. Using a qualitative descriptive approach based on secondary data, the research examines the shift from a traditional bureaucratic model to a participatory and citizen-centred public service paradigm aligned with the principles of the new public services. The findings indicate that digital platforms empower citizens to engage in policy discourse, while big data analytics offer valuable insights into public needs and behaviours. However, this study highlights critical challenges, including privacy concerns, misinformation, and digital inequality. The implementation of SPBE demonstrates the potential for real-time, location-independent service delivery, yet requires adequate infrastructure and data governance frameworks. The research recommends that policymakers invest in robust digital ecosystems, enhancing data security, and promote digital literacy to maximize the benefits of transformation. Overall, the study concludes that digital innovation, if managed inclusively and ethically, can significantly enhance the effectiveness of public service and governance in the digital era.
KOORDINASI PENYUSUNAN RENCANA KERJA PEMERINTAH DAERAH DI BAPPPPEDA KABUPATEN SUMEDANG Kusdinar, Rika; Rukmana, Eka; Fadlilahudin; Yanti, Isni Yunita Ratna; Fitria, Mutya Dewi; Supriyadi, Teddy Asep
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

The purpose of this study, among other things, is to find out Coordination in the Preparation of Regional Government Work Plans at BAPPPPEDA in Sumedang Regency. The research method used in this study is the qualitative method. Purchasing technique for research informants, namely Purposive Sampling. With research informants, namely the Head of PPEPD and six staff. The data collection technique used was library research and field studies consisting of observation, interviews and documentation. While the data management procedures in this study, namely Data Reduction, Data Display, Data Conclucion Drawing/Verification and Triangulation. Based on the research results, it can be concluded that employee coordination is seen from the leadership's responsibility, there is a process, regular arrangement of group efforts, the concept of unity of action, the purpose of coordination is quite good. - inhibiting factors inhibiting coordination: differences in orientation towards specific goals, differences in time orientation, differences in interpersonal orientation, differences in structural formality, which becomes difficult to unite and lack of facilities that inhibit differences of opinion used to support collaborative activities. Efforts to overcome coordination barriers : Basic management techniques , improve coordination potential , reduce the need for coordination.
ANALISIS KINERJA PEGAWAI BIDANG P2LKD PADA DINAS PEMBERDAYAAN MASYARAKAT DAN DESA KABUPATEN SUMEDANG Kusdinar, Rika; Febryani, Annisa Dwi; Saputra, Wizdan; Hapit, Rosnia Nur; Septiani, Fanny; Pratama, Ikhsan Fauzi
JRPA - Journal of Regional Public Administration Vol. 9 No. 1 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This study aims to analyze the performance of employees in the field of P2LKD (Community and Village Empowerment) of the Sumedang Regency Community and Village Empowerment Office. Employee performance is a crucial factor in the successful implementation of the P2LKD program which aims to improve community welfare at the village level. This research methodology involves collecting employee performance data through observation, interviews, and analysis of related documents. Performance analysis is carried out using an evaluation framework that includes aspects such as productivity, competence, dedication, and interpersonal skills. The results of this study are expected to provide a comprehensive picture of employee performance in the field of P2LKD, identify potential improvements, and provide recommendations to improve the effectiveness and efficiency of the implementation of Community and Village Empowerment programs in Sumedang Regency. With a deep understanding of employee performance, it is hoped that the results of this research can be the basis for improving policies and strategies for human resource management at the Community and Village Empowerment Office, so that they can make a maximum contribution in achieving development goals at the village and community levels.
ANALISIS KUALITAS PELAYANAN APLIKASI SP4N-LAPOR DI DISKOMINFOSANDITIK KABUPATEN SUMEDANG Kusdinar, Rika; Sudirman, Gustian; Hidayat, Kustawan; Sorafudin, Muhamad Fadhil; Nurhasanah, Nanan; Yusria, Sahla; Nursabila, Zahra
JRPA - Journal of Regional Public Administration Vol. 10 No. 1 (2025): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

The SP4N-LAPOR program was created to provide and provide public complaint service media to the public in making online complaints This study aims to find out how good is the quality of service provided when using the application the National Public Service Complaint Management System program through the People's Online Complaint Aspiration Service (SP4N-LAPOR) at the Sumedang Regency Communication and Informatics, Cryptography and Statistics Office has been implemented The method used in this research is a qualitative method with a type of descriptive analysis in which to determine the information using a purposive sampling technique with the informant, secretary, Head of Information and Public Communications, and 2 staff in the field of Information and Public Communications, namely First Expert - Computer Officer and Journalist. The techniques used in collecting data were literature study, field study and triangulation. The results of the study show that the National Public Service Complaint Management System The People's Online Complaint Aspiration Service (SP4N- LAPOR) at the Sumedang Regency Communication and Informatics, Encryption and Statistics Office is still not running well. There are still obstacles in it such as the lack of accuracy of program targets, lack of response from SKPD, and less optimal coordination between DISKOMINFOSANDITIK and SKPD. Based on the results of the research, there are several suggestions, including the need for Improvement of Socialization, for example collaborating with the sub-district SKPD to hold socialization, the need for SKPD performance assessment, improvement of human resources such as guidance and training.
Co-Authors Fadlilahudin Febryani, Annisa Dwi Fitria, Mutya Dewi Gustiani, Siti Aisyah Hapit, Rosnia Nur Hidayat, Kustawan Nurhasanah, Nanan Nursabila, Zahra Pratama, Ikhsan Fauzi Ramdani . Rukmana, Eka Saputra, Wizdan Septiani, Fanny Sorafudin, Muhamad Fadhil Sudirman, Gustian Supriyadi, Teddy Asep Wijaya, Putra Pratama Yanti, Isni Yunita Ratna Yusria, Sahla