Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal ITEj (Information Technology Engineering Journals)
Lukitasari, Shinta Devi
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Mathematics

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Weather Analysis of Flight Delay at Husein Sastranegara Airport Dermadi, Yedi; Lukitasari, Shinta Devi; Nurhayati, Annisaa
ITEJ (Information Technology Engineering Journals) Vol 4 No 2 (2019): December
Publisher : Pusat Teknologi Informasi dan Pangkalan Data IAIN Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/itej.v4i2.31

Abstract

Flight is an activity that is very vulnerable to weather conditions. The accuracy of weather information strongly supports flight activities. The effects of bad weather on flights include flight delays and flight cancellations. Based on data on flight delays from the Directorate General of Air Transportation of the Ministry of Transportation from January to March 2019 at Husein Sastranegara Airport, it is known that 20-30% of flight delays are caused by weather constraints. To estimate flight delays based on weather forecasts, weather data analysis is carried out to determine the type of weather that is endangering flights and causing flight delays. The analysis was carried out using the K-NN and Random Forest algorithms
Service Innovation for Customer Satisfaction of Telecommunication Companies Lukitasari, Shinta Devi
ITEJ (Information Technology Engineering Journals) Vol 5 No 1 (2020): June
Publisher : Pusat Teknologi Informasi dan Pangkalan Data IAIN Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/itej.v5i1.39

Abstract

Customer perception is important in the company's business sustainability. In today's competitive global market situation, customers are always looking for services that have more value to meet their needs. Innovation becomes important to differentiate service values ​​in customer perceptions. This paper presents several survey papers which state the significant relationship between the innovation of telecommunications companies and their customers' satisfaction and loyalty. The influence factors considered by customers and aggressively affect their satisfaction also explained in previous surveys. Several innovations have also been carried out by various researchers to improve customer perceptions through excellent customer experience when interacting with customer relationship management. This paper also presents the novel method of developing value-added services for telecommunications companies and the development service roadmap that accurately predicts the successful implementation of an innovation into the market. Further research can utilize the above studies to develop services in other aspects of customer experience on telecommunications services.
Co-Authors Dermadi, Yedi Nurhayati, Annisaa