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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Noorazmi, Norain Natasha
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Humanities

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Pos Laju MY’s Courier Management by Employee Efficiency Issues Edum, Enedy Edward; Kee, Daisy Mui Hung; Zulkifli, Muhammad Harith; Noorazmi, Norain Natasha; Hamizi, Siti Murni; Almutairi, Ahmad
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): June 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (146.755 KB) | DOI: 10.32535/ijthap.v2i2.530

Abstract

This research about Pos Malaysia which is one of the famous postal delivery services in Malaysia. The purpose of this research to study about employee ethics and management in Pos Malaysia that provide postal services of letters, parcels and others to their customers. Good management and efficient service are need to fulfill their customers satisfaction and wants. Especially during nowadays, the demand of postal service increases with the new type of selling which is online shopping or known as E-commerce business. This research also discusses about the strategies to maximize Pos Malaysia’s profit. In addition, feedback and complains need to take as a motivation to be successful organization. The modifications make by Pos Malaysia according to their customers feedback may help the company to improve their services and fulfill their customer needs. In conclusion, our hope doing this research to increase our learning, knowledge and help Pos Malaysia to be the most excellent postal delivery service either in Malaysia or in the world. Keywords: ethics, employee, management, postal services, customer needs, demand, Ecommerce, maximize profit, feedback, improvement
Co-Authors Almutairi, Ahmad Edum, Enedy Edward Hamizi, Siti Murni Kee, Daisy Mui Hung Zulkifli, Muhammad Harith